Manhattan Active WMS Support / WMS Consultant

SoftPathTechnologies

Job Title: Manhattan Active WMS Support Consultant

Location: Chicago, IL Onsite

Experience Level: Intermediate

Travel: Up to 20% international travel to Mexico and Canada Job Summary

We are seeking an experienced Manhattan Active Warehouse Management System (MAWM/WMS) Support Consultant to provide technical and functional support for warehouse management applications. The ideal candidate will have strong hands-on experience with Manhattan WMS/MAWM , warehouse operations, WMS implementations, configuration, workflows, rules, integrations, and production support.

This is an onsite position in Chicago, IL , with up to 20% international travel to Mexico and Canada . The candidate must also be flexible to provide weekend or holiday support when live warehouse sites are operating on rotational shifts.

Key Responsibilities

Provide advanced L2/L3 technical and functional support for Manhattan Active WMS.
Troubleshoot production issues, perform root-cause analysis, and resolve application defects and incidents.
Perform MAWM configuration for bug fixes, enhancements, performance tuning, and business requirements.
Support application updates, patches, upgrades, and related system management activities.
Analyze and optimize warehouse processes including receiving, putaway, replenishment, picking, packing, shipping, inventory, and order fulfillment .
Develop and implement automated solutions to improve warehouse workflows and operational efficiency.
Design, develop, and maintain complex WMS rules and workflows .
Work closely with warehouse operations, IT, infrastructure, ERP/SAP, and other cross-functional teams.
Understand and support WMS and legacy system integrations .
Collaborate with the Manhattan Associates CSO organization for issue resolution, platform capabilities, and product enhancements.
Participate in application enhancements, technical assignments, and continuous process improvement initiatives.
Follow established IT Change Management, Governance, and support processes .
Provide production support during weekends or other non-business hours based on warehouse operating schedules.
Travel internationally to Mexico and Canada, up to 20%, as required.

Required Qualifications

10+ years of experience working with best-of-breed WMS solutions.
Strong hands-on experience with Manhattan WMS / Manhattan Active Warehouse Management (MAWM) .
Manhattan WMS and Labor Management (LM) experience is mandatory.
Multiple full-lifecycle Manhattan Active WMS implementation experience.
Strong experience working in a WMS Support team .
Solid understanding of warehouse operations and end-to-end WMS processes .
Experience with WMS Cloud implementations .
Strong knowledge of WMS configuration and complex WMS rules .
Experience designing and developing WMS workflows .
Strong technical troubleshooting and problem-solving skills.
Experience with WMS/legacy system integrations and ERP integrations such as SAP.
Ability to independently handle technical assignments and production issues.
Excellent verbal and written communication skills.
Willingness and ability to travel internationally to Mexico and Canada up to 20% .
Must be willing to work onsite in Chicago, IL .
Flexibility to provide weekend/holiday support when required by warehouse operations.

Preferred Skills

Manhattan Active WM / MAWM
Manhattan WMS
Manhattan Labor Management (LM)
WMS Cloud
WMS Configuration
WMS Rules and Workflows
Warehouse Operations
L2/L3 Production Support
SAP / ERP Integrations
Legacy System Integrations
WMS Implementations
Incident Management
Root Cause Analysis
Performance Tuning
Change Management and IT Governance

Work Location

Chicago, IL Onsite

International Travel: Up to 20% to Mexico and Canada.

Apply

Vacancy posted 5 days ago

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