Infrastructure & Networking Manager

Infrastructure & Networking Manager (Hybrid – Boca Raton, FL)Our mission is to keep the workforce safe on the job by providing comfortable, high-quality protective footwear—helping reduce accidents and save money.Shoes For Crews is a dynamic designer, manufacturer, and B2B marketer of technologically advanced, top-rated slip-resistant footwear serving the foodservice, hospitality, industrial, and healthcare industries, protecting over 3.5 million workers annually across more than 120,000 workplaces. For over 30 years, we've built our reputation on innovation, proprietary manufacturing, and targeted niche market excellence.Position SummaryWe are seeking a hands-on Infrastructure & Networking Manager to own our cloud and on-premise environment, lead our help desk team, and take full operational responsibility for the networks, systems, and security that power Shoes For Crews.This role is ideal for someone who:Has deep, hands-on experience administering Microsoft Azure — provisioning and maintaining virtual machines, managing storage, networking, and cloud identityCan own our infrastructure end-to-end, replacing an external managed service provider with in-house expertise and accountabilityMonitors infrastructure health proactively with network and endpoint toolsUnderstands security controls including endpoint protection, conditional access, firewall policy management, and compliance monitoringCan manage and mentor a help desk team, and step in to provide hands-on technical support when neededIs comfortable administering on-site network equipment — firewalls, switches, and wireless for a small office environmentKnows how to manage Microsoft Entra ID, Active Directory, and hybrid identity in a Microsoft-first environmentCan develop and execute infrastructure roadmaps, manage budgets, and align technology investments with business objectivesThrives on solving complex infrastructure problems and communicating clearly with leadership and business stakeholdersYou will serve as the senior technical leader for all infrastructure operations, ensuring our systems are secure, available, and continuously improving — while keeping the help desk team equipped and running smoothly.Key ResponsibilitiesInfrastructure Strategy & OperationsOversee cloud, on-premise systems, networks, storage, and end-user computing across the organizationEnsure high availability, performance, scalability, and security of all infrastructure servicesDevelop and execute infrastructure strategy and roadmaps aligned with business objectivesLead cloud modernization and optimization initiativesEstablish and maintain disaster recovery, business continuity, and resiliency strategiesManage the infrastructure budget and make data-driven technology investment decisionsDefine and report KPIs and service performance metrics to IT leadershipCollaborate with IT and business teams to align infrastructure capabilities with operational needsManage third-party vendors and technology service providersCloud Infrastructure & Azure OperationsAdminister and maintain our Azure environment, including virtual machines, storage, backup and recovery, and Azure networking componentsManage Azure Virtual Desktop (AVD)Manage Palo Alto Network Virtual Appliances (NVAs) in Azure, including firewall policy administration and security rule reviewsOversee Azure SQL, platform services, and infrastructure cost management including Reserved Instances and spend optimizationConduct periodic disaster recovery testing and maintain current recovery runbooksSecurity, Compliance & MonitoringManage endpoint protection and security tooling including SentinelOne, Zscaler, KnowBe4, and Abnormal SecurityAdminister Conditional Access policies, RBAC, and identity governance in Microsoft Entra IDManage Microsoft Entra Connect for hybrid identity synchronization across on-premises and cloud environmentsEvaluate, select, and implement a comprehensive network and systems monitoring platform to provide proactive visibility across cloud and on-site infrastructure, i.e. PRTG, SolarwindsMonitor infrastructure health proactively across Azure services and respond to security incidentsHelp Desk Management & End-User SupportManage and mentor the Help Desk / IT Support Specialist, setting priorities, reviewing performance, and supporting their professional developmentProvide escalation support (Tier 2/3) for complex hardware, software, network, and access issues that exceed help desk scopeStep in to provide hands-on help desk support when needed due to volume or staffingOversee ticketing system operations, ensuring tickets are triaged, tracked, and resolved to SLADrive continuous improvement in help desk processes, documentation, and self-service capabilitiesOversee onboarding and offboarding workflows, ensuring seamless account provisioning and equipment deploymentNetworking & On-Site InfrastructureAdminister on-site network infrastructure including Palo Alto and Cisco firewalls, switches, and wireless access pointsManage firewall rule sets, VLAN configurations, and VPN policies for the office environmentMaintain a small on-premises hardware footprint including any physical servers and networking equipmentManage ISP and WAN connectivity, network troubleshooting, and any changes to on-site network architectureQualifications & SkillsTechnical Expertise5+ years of hands-on experience administering Microsoft Azure, including VMs, networking, storage, and identity servicesProficiency with Microsoft Entra ID / Azure Active Directory and hybrid identity with Entra ConnectHands-on experience with Azure Backup, Recovery Services Vaults, and backup policy managementExperience with Palo Alto and Cisco networking hardware (switches, routers, firewalls)Solid networking fundamentals: TCP/IP, VLANs, routing, VPN, and firewall conceptsExperience with Zscaler (ZPA/ZIA), SentinelOne, KnowBe4, and Abnormal SecurityLeadership & Business SkillsProven ability to manage a team and develop technical staffExperience taking over from or replacing a managed service provider, with the ability to build processes in-houseStrong communication skills; able to translate infrastructure complexity into clear language for leadershipProven ability to manage budgets, vendor relationships, and complex technology initiativesHighly organized with strong documentation habits and a proactive approach to operationsComfortable working independently and making sound decisions with appropriate urgencyExperience & Certifications10+ years of infrastructure or IT operations experienceDegree or skills-based certificates in Computer Science, Information Technology, Engineering, or a related fieldMicrosoft Certified Azure Administrator preferredCloud, ITIL, or security certifications (e.g., AZ-305, PCNSA/PCNSE, CCNA, AZ-500) are a plusWhat Makes You Stand OutYou don't just keep the lights on — you look for ways to make the environment more secure, reliable, and cost-efficientYou're as comfortable reviewing a Sentinel alert as you are mentoring a help desk technician or presenting a budget to leadershipYou've taken ownership of infrastructure that was previously outsourced and built something betterYou proactively surface issues and opportunities — leadership hears about problems from you, not from outagesYou understand that infrastructure is the foundation everything else runs on, and you take that responsibility seriouslyShoes For Crews is proud to be an equal opportunity employer committed to hiring a diverse and inclusive workforce. Shoes For Crews provides equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of sex, sexual orientation, gender (including gender identity and/or expression), pregnancy, race, color, creed, national or ethnic origin, citizenship status, religion, disability, marital status, age, genetic information, veteran status or any personal attribute or characteristic that is protected by applicable local, state, or federal laws.