Security Shift Lead

Security Shift Lead

The Security Shift Lead is responsible for supervising security operations during assigned shifts to ensure the safety and security of people, property, and assets. This role provides on-site leadership to security officers, monitors surveillance systems, enforces policies and procedures, and serves as the primary point of contact for incidents during the shift.

Key Responsibilities:

• Lead, supervise, and support security officers during assigned shifts
• Ensure all security protocols, post orders, and procedures are followed
• Monitor and operate CCTV surveillance systems and security equipment
• Respond to incidents, alarms, and emergencies in a calm and professional manner
• Prepare and submit detailed incident reports, daily activity logs, and shift summaries
• Utilize Microsoft Office (Word, Excel, Outlook) for reporting, communication, and documentation
• Communicate effectively with management, clients, and local authorities when necessary
• Train and mentor security officers on procedures, equipment, and customer service standards
• Enforce access control policies and verify credentials as required
• Maintain accurate records and ensure confidentiality of sensitive information

Required Qualifications:

• High school diploma or equivalent
• Previous security experience required; supervisory or lead experience strongly preferred
• Familiarity with CCTV systems, access control systems, and alarm monitoring
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Strong written and verbal communication skills
• Ability to remain calm and make sound decisions in high-pressure situations
• Strong attention to detail and report-writing skills
• Ability to stand, walk, and patrol for extended periods
• Must be reliable, punctual, and professional in appearance and demeanor

Preferred Qualifications:

• Valid security guard license
• CPR/First Aid certification
• Experience with incident management or emergency response procedures

Work Schedule

• Must be available to work assigned shifts, including nights, weekends, and holidays as needed