Help Desk / IT Support Analyst

DataNet IT

Boulder, CO

Job Description
Job Description
Location: Boulder, CO — 4949 Pearl East Circle, Suite 100
Schedule: Monday–Friday, 9:00 AM–5:00 PM
Work Arrangement: 100% onsite, 5 days/week
Position Overview
We are seeking an Help Desk/ IT Support Analyst to provide hands-on IT and end-user support in a biopharmaceutical environment . This role will primarily focus on desktop, application, Microsoft 365, and mobile device support, with some exposure to laboratory and IT infrastructure systems.
Key Responsibilities
Provide desk-side and end-user support for hardware, software, network, VoIP, and mobile devices.
Troubleshoot and support Microsoft 365, Exchange Online, Active Directory, Azure, and Windows environments.
Configure and troubleshoot company-owned iOS/mobile devices and enterprise applications.
Manage incidents and service requests through an ITSM/ticketing system , meeting SLAs.
Support conference room AV equipment, printers, desktop imaging, application deployment, and hardware installations.
Assist with IT projects, application implementations, equipment decommissioning, and process improvements.
Create and maintain IT documentation and knowledge-base materials.
Work with internal IT teams and external vendors to resolve issues and implement solutions.
Provide training and mentoring to end users and new helpdesk technicians.
Participate in an occasional weekend on-call rotation.
Required Qualifications
3+ years of relevant IT/application support experience.
Strong PC/desktop and mobile device support experience.
Strong Microsoft 365 support and troubleshooting skills.
Experience with Active Directory, Azure, Exchange Online, and Windows .
Experience working in a pharmaceutical, biotechnology, healthcare, or other regulated environment strongly preferred.
Excellent troubleshooting, communication, customer service, and problem-solving skills.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Associate's or Bachelor's degree in Computer Science, IT, or equivalent experience.
Preferred: Experience with MDM, Automox, SmartDeploy, FreshService, Trellix, software deployment tools, and basic TCP/IP, DNS, DHCP, VPN, and networking

Apply

Vacancy posted 3 days ago

Similar jobs that could be interesting for youBased on the Help Desk / IT Support Analyst in Boulder, CO vacancy

Technical Specialist
$66.02k - $105.63k
...able to work closely with other disciplines on multi-discipline projects.Compile and prepare necessary data and engineering items to support technical meetings and end-item product delivery.Be able to provide and communicate understanding of both the technical and...
Suggested
Full time
Work at office
Local area
Remote work
BAE Systems USA
Boulder, CO
2 days ago
Technical Solutions Analyst
$24.76 - $26.7 per hour
...Solution Architecture Organization, the role of Technical Solution Analyst is a dynamic opportunity for individuals looking to begin a... ...org-wide mentorship and hands-on learning. This includes supporting KMZ requests, basic custom opportunity tasks, existing service...
Suggested
Hourly pay
Work experience placement
Local area
Remote work
Zayo Group
Boulder, CO
4 days ago
Customer Support Technician
$60k - $65k
...measurement instruments and intelligence helping industries, nations, people, and the planet... .... Our employees demonstrate, uphold, support, and model the Vaisala Values: Customer Focus... ...1-3 years' experience in Helpdesk, IT or Computer-based environment based role....
Suggested
Temporary work
For contractors
For subcontractor
Work at office
Remote work
Flexible hours
Night shift
Rotating shift
Vaisala
Boulder, CO
4 days ago
IT Support Technician
$33.65 - $40.5 per hour
...by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Our team... ...Danaher Business System which makes everything possible. The IT Support Technician is responsible for all operational aspects of support...
Suggested
Hourly pay
Work at office
Remote work
Integrated DNA Technologies
Boulder, CO
3 days ago
Principal Technical Specialist
$81k - $112k
...seeking a Principal Technical Specialist to provide hands-on technical stewardship across its optical and electronics laboratories and support reliable hardware inspection, assembly, integration, and test. The successful candidate will independently perform and improve...
Suggested
Temporary work
Work at office
Flexible hours
Infleqtion
Boulder, CO
3 days ago
Help Desk Technician
...Services is an equal opportunity employer. Job Description Provide support to end-users for PC, server or mainframe applications, and... ...experience preferred Knowledge and experience with Active Directory helpful Knowledge and experience with MS Exchange a plus Knowledge and...
Weekly pay
Temporary work
Immediate start
Remote work
Direct Staffing Inc
Boulder, CO
3 days ago
Service Desk Team Lead
...the technical complexities. Summary The Service Desk Team Lead is responsible for overseeing the daily operations of the IT Service Desk and ensuring timely and effective... ...high levels of customer service and technical support. Assigns service desk tickets to appropriate...
Contract work
Live in
Work at office
The GEO Group, Inc.
Boulder, CO
5 days ago
Seasonal, Operations Technical Specialist (Part Time)
$17.64 - $26.49 per hour
...seasonal Operations Technical Specialist supports the operational readiness of H&R Block’s... ...Coordinators (DOCs), Technology Implementation Analysts (TIAs), and field leadership, you’ll play... ...Block, our purpose is simple: to provide help and inspire confidence in our clients and...
Minimum wage
Temporary work
Part time
Seasonal work
Work at office
Local area
Relocation
Flexible hours
H&R Block
Boulder, CO
1 day ago
IT Help Desk Technician
$26 - $28 per hour
...Join Our Team as an IT Help Desk Technician - Louisville, CO | $26 to $28/hr Are you ready to play a key role in keeping our technology... ...-time position. What You’ll Do: Provide first-level technical support via Asana, email, Slack, and in person. Troubleshoot and resolve...
Hourly pay
Full time
Temporary work
Monday to Friday
Austin Community College
Louisville, CO
1 day ago
IT Help Desk Technician
$26 - $28 per hour
...A technology company in Louisville, CO, is seeking an IT Help Desk Technician to provide technical support and troubleshoot issues. The role pays $26 to $28 per hour, with stable hours and the possibility of becoming full-time. Ideal candidates will have 1-2 years of...
Hourly pay
Full time
Austin Community College
Louisville, CO
5 days ago
IT Support Manager I
$121.71k - $167.38k
...mission-ready throughout space.We are mission-driven, and together, we are an extraordinary team.About the RoleThe Manager, IT Technology Support is responsible for leading and optimizing the organization's technical support operations to deliver exceptional service to...
Full time
Contract work
Work experience placement
Sierra Space
Louisville, CO
2 days ago
Help Desk Technician
$33 - $36 per hour
...Help Desk TechnicianAs a member of the Information Technology team, the Help Desk Technician supports company-managed devices — Windows desktops and laptops, macOS, Android, and iOS —... ...complex or policy-level issues to senior IT staff as needed.Triage, prioritize, and route...
Full time
Local area
Immediate start
Remote work
Flexible hours
KPA
Lafayette, CO
9 hours ago
Technical Systems Administrator II
$87.16k - $119.84k
...driven, and together, we are an extraordinary team.About the RoleThe IT Systems Engineer II is a role designed for professionals with a... ...group policies. Collaboration with cross-functional teams to support IT projects and initiatives will be essential, and you will stay...
Full time
Contract work
Work experience placement
Local area
Remote work
Sierra Space
Louisville, CO
4 days ago
Technical Systems Administrator III - Applications Support
$105.93k - $145.67k
...responsible for the administration, configuration, maintenance, and support of Model-Based Systems Engineering (MBSE) and Requirements... ...maintenance of software architecture and environments to support the IT needs of the business. The Technical Systems Administrator III...
Full time
Contract work
Work experience placement
Sierra Space
Louisville, CO
3 days ago
Principal Technical Specialist
...seeking a Principal Technical Specialist to provide hands-on technical stewardship across its optical and electronics laboratories and support reliable hardware inspection, assembly, integration, and test.The successful candidate will independently perform and improve...
Infleqtion
Louisville, CO
3 days ago
IT Support Specialist
...IT Support SpecialistThe IT Support Specialist supports all user desktop hardware and applications. This position performs a wide spectrum... ....Track user support requests and system failures through a help desk system, such as ServiceNow or Fresh Service.Configure and install...
Work at office
Apex Systems
Boulder, CO
4 days ago
Technical Support Specialist
$22 - $26 per hour
...Job Description Who We AreKPA helps automotive businesses keep their... ...: The role of the Technical Support Specialist is to assist... ...daily review of completed help desk tickets for accuracy and completeness... ...knowledge of computer technology as it relates to the real world....
Hourly pay
Local area
Immediate start
Flexible hours
KPA
Lafayette, CO
3 days ago
Senior IT Service Desk Analyst (IT)
...office. Position Summary Infleqtion is seeking an experienced, customer-focused Senior IT Service Desk Analyst to provide advanced cross-platform technical support and serve as the primary white-glove support lead for the Executive Leadership Team. This senior...
Full time
Temporary work
Work at office
Remote work
Flexible hours
Infleqtion
Louisville, CO
3 days ago
Guest Services / Front Desk Supervisor
...Guest Services / Front Desk Supervisor This role will primarily work the PM shift, with two to three mid shifts a week for GSM coverage. Our Culture: We are a highly entrepreneurial company limited only by our imagination. Diversity and teamwork are major aspects...
Local area
Flexible hours
Shift work
Moxy Boulder
Boulder, CO
3 days ago
IT Support Specialist
...Information Technology Professional (IT/CTN/IS) Category / Component:... ...and communication systems that support naval operations; as a... ...track adversary activity, and help protect Navy networks and critical... ...and watch floors; mix of help desk and user support, network and systems...
Apprenticeship
Worldwide
Shift work
U.S. Navy
Boulder, CO
3 days ago
IT Specialist
...Lynker is seeking a sharp IT Specialist - Service Desk and Systems Administrator for a long-term contract supporting SWPC/NCEP in Boulder, CO with potential remote capability. The role focuses on advanced IT support, Windows systems administration, and security compliance...
Long term contract
Remote work
Lynker
Boulder, CO
4 days ago
IT Support Specialist II
...Associate Application Support Analyst provides end‑user and desk‑side IT support across office, clinical, and research laboratory environments. This role focuses on troubleshooting PC, mobile, and Microsoft 365 systems, supporting VoIP and network issues, and collaborating...
Work experience placement
Work at office
Weekend work
Compunnel
Boulder, CO
5 days ago
IT Support Specialist
$33.77 per hour
...IT Support SpecialistPayrate: $33.77 - $33.77/hr. Summary: We are seeking an experienced IT... ...Support Specialist. Responsibilities:Provide desk-side and subject matter expert support... ...Drive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager....
Hourly pay
Full time
Work experience placement
Work at office
Local area
Flexible hours
Weekend work
Aditi Consulting
Boulder, CO
4 days ago
Computer Operator
$55.2k - $99.24k
...communities. The Role Computer Operators at Kyndryl are key in helping revolutionize the way we operate complex computer systems. You... ...as appropriate. You will also have the opportunity to develop support system management processes specific to customer requirements,...
Minimum wage
Full time
Part time
Work at office
Local area
Shift work
Weekend work
Kyndryl
Boulder, CO
2 days ago
Product Support Engineer
...We're Building The Future Of B2B Post Sales We're building the all-in-one B2B post-sales support platform powered by conversational data and layered with intelligence to help our customers run their operations in real-time. Currently more than 1300 companies including...
Work at office
Relocation
Pylon
Boulder, CO
4 days ago
Creative & Technical Content Specialist
$70k
...SparkFun has spent more than 20 years helping people explore electronics, learn new technologies... ...This isn't a traditional marketing role. It's not a traditional engineering role,... ...photos, diagrams, screenshots, and other supporting materials when needed Organizing...
Casual work
Work at office
Immediate start
Flexible hours
SparkFun Electronics
Niwot, Boulder County, CO
2 days ago
Part-Time Focus Group Panelists. Call Center Agent Welcome. No Experience
$750 per week
...ApexFocusGroup collaborates with research firms, universities, and trusted brands to gather genuine consumer insights. We help connect everyday people with flexible remote market research opportunities that influence real products, services, and customer experiences....
Part time
Casual work
Remote work
Flexible hours
AFG
Boulder, CO
1 day ago
Inbound Sales Representative (Remote/Pacific Time)
$45.76k
...families searching for senior care solutions. In this high-impact sales role, you’ll use empathy, insight, and strategic guidance to help caregivers as they explore the best care options for their loved ones. What You Will Do Work in a growing, fast-paced industry as an...
Hourly pay
Remote work
Home office
Shift work
Weekend work
Afternoon shift
A Place for Mom
Boulder, CO
2 days ago
Now Hiring IT and Telecom Field Technicians
...sharing This Is Not Your Average Tech Job Are you a hands‑on I.T. or Telecom professional looking for something beyond the desk? AMG Tech Support is seeking skilled, driven technicians to support our growing national client base. This role goes far beyond basic helpdesk...
Hourly pay
For contractors
Immediate start
Flexible hours
Hardy Industries Inc
Erie, CO
5 days ago
Customer Service Clerk
A Day in the Life: As a Customer Service Clerk, you will be responsible for providing high-quality customer service in accordance with our company's standards and policies. Your role will involve operating electronic scanning cash registers, receivin
Albertsons
Louisville, CO
1 day ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Help Desk / IT Support Analyst. Be the first to apply!