ITSM Release Management / DPR Sustainment & Software Developer
SGS Consulting
Job Responsibilities:
- Develop, configure, and maintain ServiceNow applications, workflows, and custom solutions
- Support ITSM modules with a focus on Change and Release Management
- Design and implement Digital Product Release (DPR) workflows and governance processes
- Build and maintain APIs, integrations, and automation using REST and SOAP services
- Develop scripts using JavaScript and Python for ServiceNow customization and enhancements
- Collaborate with business stakeholders to gather requirements and translate them into technical solutions
- Maintain technical documentation including design specifications, test plans, and user guides
- Support sustainment of enterprise ServiceNow platforms and resolve production issues
- Integrate ServiceNow with CI/CD tools such as Jenkins, GitHub, and Azure DevOps
- Automate release processes including approvals, scheduling, risk assessments, and post-release reviews
- Monitor system performance and implement improvements for scalability and efficiency
- Support CMDB and CSDM data models and ensure configuration integrity
- Participate in Agile development processes and DevOps practices
- Identify opportunities for automation, AI integration, and process optimization within ServiceNow
Skills:
- Strong experience with ServiceNow development, configuration, and customization
- Hands-on expertise in ITSM modules, especially Change and Release Management
- Proficiency in JavaScript and Python for scripting and automation
- Experience with Flow Designer, Business Rules, Script Includes, and Client Scripts
- Strong knowledge of REST and SOAP APIs and system integrations
- Experience integrating ServiceNow with CI/CD pipelines (Jenkins, GitHub, Azure DevOps)
- Understanding of CMDB and Common Service Data Model (CSDM)
- Experience with Agile methodologies and DevOps environments
- Strong analytical, troubleshooting, and problem-solving skills
- Experience with ServiceNow Incident, Request, and Knowledge Management modules
- Familiarity with Automated Test Framework (ATF) preferred
- Strong communication and stakeholder collaboration skills
- Ability to work independently in a fast-paced remote environment
Education/Experience:
- Bachelor’s degree in Computer Science, Information Technology, or related field required
- 4+ years of experience in ServiceNow development and platform administration
- ServiceNow Certified System Administrator (CSA) preferred
- ServiceNow Certified Application Developer (CAD) preferred
- Experience working in enterprise or regulated environments preferred
- Background in ITSM, Release Management, or DevOps strongly preferred
Vacancy posted a month ago
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