ServiceNow SAM Developer

Servicenow Sam DeveloperResponsibilitiesResponsibilitiesWorking in close coordination with architects and business stakeholders, you will build, configure, and deploy the automated workflows, custom applications, and system integrations that replace legacy, siloed processes. Your ability to write clean code, establish modern API integrations, and leverage ServiceNow out-of-the-box capabilities is vital to delivering secure, efficient, and user-centric solutions that directly support DAF mission readiness and day-to-day operations. The Challenge:SAM and ITAM Module Engineering.Applies a systematic, disciplined, quantified engineering approach to the development, operation, and maintenance of software. Analyzes functional business applications and design specifications for functional activities.Develops block diagrams and logic flow charts.Translates detailed design into computer software. Tests, debugs, and refines the computer software to produce the required product.Prepares required documentation, including both program-level and user-level documentation.Enhances software to reduce operating time or improve efficiency.May provide technical direction/feedback to programmers to ensure program deadlines are met.Module Configuration: Build, configure, and maintain ServiceNow SAM Pro, SaaS Management, and related HAM Pro integrations.License and Compliance Operations: Implement and maintain software entitlement models, license metrics, normalization rules, and automated reconciliation engines.Lifecycle Automation: Design end-to-end asset lifecycle automations (e.g., software request, allocation, harvesting/reclamation, renewal, and retirement) using Flow Designer, Workflow Editor, and Scoped Applications.Platform Development and Customization/Full-Lifecycle Development: Design, code, debug, test, document, and deploy scalable solutions across the ServiceNow platform.Core Scripting and Logic: Implement clean, maintainable logic using Script Includes, Business Rules, Client Scripts, UI Actions, UI Policies, and Service Portal widgets following strict enterprise coding standards.Data Architecture: Optimize ServiceNow data models, CMDB relationships, and asset table schemas for performance and integrity.Integrations, Data Management and Reporting, and Data Ingestion and Mapping: Execute data imports, transform maps, and scheduled jobs to synchronize third-party discovery data, vendor portals, and procurement systems.Analytics and Visibility: Build and maintain actionable SAM dashboards, executive compliance reports, custom database views, and automated audit reports.Release, Maintenance and Governance, Deployment, and Change Management: Prepare technical design specifications and migrate update sets/scoped applications across sub-production and production instances.Upgrades and Testing: Lead unit testing, resolve defects, support platform upgrades, patching, and automated test framework (ATF) validations.Emerging Platform Capabilities: Explore and integrate ServiceNow AI innovations (e.g., Now Assist and AI agents) to optimize asset operations and user self-service.Stakeholder Collaboration, Enablement, and Requirements Translation: Partner closely with IT Asset Managers, Procurement, and ITIL process owners to translate business licensing rules into technical platform specifications.Knowledge Transfer: Author technical architecture documents, administrative runbooks, and user-facing knowledge bases; mentor and onboard fellow team members.Required QualificationsRequired QualificationsActive DoD Secret clearance.A bachelor's degree in computer science/systems, information systems/technology, engineering/engineering technology, software engineering/programming, management, natural sciences, social sciences, mathematics, or business/finance. Education and experience requirements may be substituted with:1. A master's degree (in subjects described above) and four years general experience of which at least three years must be specialized experience.2. No degree and ten years of general experience of which at least eight years must be specialized experience.Minimum of six years' experience, of which at least four years must be specialized. Specialized experience includes experience as an applications programmer on data base management systems, knowledge of computer equipment, and ability to develop complex software to satisfy design objectives.At least 4 years of ServiceNow development and scripting experience (JavaScript, Glide APIs, HTML, XML), with deep proficiency in Flow Designer, IntegrationHub, and API integrations.Active ServiceNow Certified System Administrator (CSA) certification.Active CompTIA Security+ certification.Demonstrated ability to work independently or under only general direction.