Area Supervisor

Description

AREA SUPERVISOR - LOCATE

STATUS: Full Time, Employee

RELEVANT WORK EXPERIENCE: Experience in locating required and supervisor experience required Reports to: Regional Supervisor Locating Services

Direct Reports: Locate Technicians

JOB SUMMARY:

• Monitoring tickets throughout each day on the Northern Lights portal and trading/moving them as needed to accommodate volume and efficiency

• Locate a designated area or where help is needed to regulate volume and maintain customer quality

• Assist with monthly field and computer audits as directed by the Regional Supervisor

• Monitoring hours through Clock Shark each day

• Thoroughly read emails, checking emails/text messages often, acknowledge and follow up on emails that are sent to you

• Keep your phone on you and be available 24/7 with assistance

• Supervise locators / handle personnel issues with assistance from management and HR (as needed)

• Timecard Review and approval Sunday evenings via email to the Regional Supervisor

• Coordination of vacation schedules

• Support team members with daily issues/concerns

• Maintain and boost morale with locators in the field

• Locate in areas that need assistance or troubled specific locates

• Determine the working hours of locators so that ticket volume can be managed.

• Assist with shooting difficult locates – “schedule and assist with Meet-up”.

• Responsible for equipment calibration and documentation of calibration.

• First level – damage/damage reports initial documentation

• Training new locators

• Support safety initiatives per company policy

PERSONAL ATTRIBUTES:

• Self-motivated and able to learn quickly

• Team-oriented and have exemplary character

• Safety focused

• Strong Communication

NORTHERN LIGHTS OFFERS:

• Competitive pay

• Paid Holidays and Vacation Time.

• Affordable benefits include Medical, Dental, Vision, STD, LTD, and Life Insurance

• 401(k) Plan – with match!

Northern Lights Locating and Inspection is an Equal Opportunity Employer.

Qualifications

JOB REQUIREMENTS

• Attention to Detail

• Willingness to Travel (75% +)

• Excellent troubleshooting and problem-solving skills.

• Expertise in the locating industry

• Ability to maintain a consistent teamwork mentality.

• Knowledge of Northern Lights policies.

• Good verbal and written communication skills.

• Able to pass a drug screen

• Must have a valid Driver’s License and the ability to obtain a DOT physical certification.