Batteries Plus - Inside Sales Associate

Job Description

Job Description

About the Role

Batteries Plus in Mesquite is looking for a dependable, customer-focused Inside Sales Associate to join our team! As a locally owned, family-operated business, we take pride in helping our customers and building lasting relationships.

This is a hands-on role that combines retail sales, customer service, and technical work. You’ll help customers find the right batteries and lighting, perform battery testing and installation, and assist with device repairs and vehicle key services. If you enjoy solving problems, learning practical skills, and working with a small team, we’d love to hear from you!

Responsibilities

Customer Service & Sales

• Greet customers, ask questions to understand their needs, and recommend the right products and services.
• Use solutions-based selling to recommend relevant accessories, services, and additional products.
• Support both retail and business customers, identifying opportunities for commercial accounts and sharing leads with management.
• Work toward individual and store sales goals and key performance indicators (KPIs).
• Process sales transactions accurately using our point-of-sale system.
• Answer calls professionally, respond to questions, and relay messages promptly.
• Stay alert to potential theft, inventory discrepancies, and other concerns, and notify management.

Technical Services

• Test and install batteries for vehicles and other applications.
• Perform smartphone and tablet repairs, including screen and battery replacements, as trained and authorized.
• Cut vehicle keys and program key fobs, as trained and authorized.
• Safely use hand tools, battery chargers, testing equipment, and repair tools.

Store Operations & Inventory

• Receive, unload, stock, and rotate inventory; assist with loading customer purchases.
• Maintain organized displays, accurate shelf pricing, and a clean, welcoming store.
• Assist with opening and closing procedures, including counting and reconciling register drawers.
• Complete routine cleaning, including floors, work areas, and restrooms.
• Assist with product deliveries or delivery coordination as assigned.
• Follow safety procedures and use required personal protective equipment.
• Complete other store duties as assigned by management.

Requirements

• High school diploma or equivalent.
• Previous retail sales, inside sales, or customer service experience preferred.
• Strong listening and communication skills with a customer-first attitude.
• Comfortable recommending products, asking for the sale, and working toward sales goals.
• Technical aptitude and willingness to learn battery installation, device repair, and vehicle key services.
• Ability to work carefully with small parts, tools, and equipment.
• Basic computer skills and the ability to calculate simple math and percentages.
• Reliable attendance, punctuality, attention to detail, and a team-oriented work ethic.
• Ability to follow instructions, retain training, and consistently apply store procedures.
• Availability to work a flexible schedule, including weekends and holidays.
• English proficiency sufficient to assist customers and follow work and safety instructions; Spanish language skills are a plus.
• Valid driver’s license and clean driving record preferred for delivery duties.

Physical Requirements & Work Environment

This role involves standing and walking for extended periods, frequent use of hands and tools, and lifting or moving batteries and other products weighing up to 50 pounds. Heavier items may require assistance or appropriate equipment. Occasional bending, kneeling, reaching, and outdoor work are also required.

Work includes handling batteries and working around electrical equipment and battery-related chemicals. Employees must follow safe handling procedures and use required protective equipment. 

About Us

Batteries Plus Mesquite provides batteries, lighting, device repairs, and vehicle key services to individuals and businesses throughout our community. Our team takes pride in practical expertise, friendly service, and helping customers find solutions they can count on.

We provide equal employment opportunities to all applicants and employees without regard to any characteristic protected by applicable law.

Apply today to join our Batteries Plus Mesquite team!