IT Helpdesk Technician
OculusIT
We are seeking a customer-focused and technically skilled IT Support Specialist to provide first-line and second-level IT support to students, faculty, and staff. The role serves as the primary point of contact for IT-related issues, ensuring timely resolution of hardware, software, and network problems while maintaining high service quality and user satisfaction.
Roles & Responsibilities
- :
Provide L1 and L2 technical support via helpdesk, phone, email, and onsite visit - s.Manage end-to-end incident and service request tickets, ensuring timely resolution and proper documentatio
- n.Troubleshoot hardware issues including desktops, laptops, and peripheral
- s.Install, configure, and support software applications and operating system
- s.Perform system imaging, device deployment, and endpoint configuratio
- n.Support basic network issues including Wi-Fi, VPN, and connectivity problem
- s.Assist with virus removal, malware cleanup, and system security maintenanc
- e.Maintain IT asset inventory and support hardware lifecycle managemen
- t.Assist in IT projects, system upgrades, and technology rollout
s.
Required Skil
- ls:
Experience in IT Support, Helpdesk, or Technical Support ro - les.Strong knowledge of Windows and basic macOS environme
- nts.Hands-on experience with hardware, software installation, and troubleshoot
- ing.Basic understanding of networking concepts (Wi-Fi, VPN, connectivi
- ty).Experience using ITSM/ticketing to
- ols.Strong customer service and communication ski
- lls.Ability to work independently and manage multiple priorit
ies.
Qualificat
- ions:
Bachelor’s degree in information technology, Computer Science, or a related - field.Experience in IT Support, Helpdesk, or Technical Support
- roles.Strong knowledge of Windows operating systems and basic understanding of
- macOS.Hands-on experience with hardware troubleshooting, software installation, and endpoint su
- pport.Basic understanding of networking concepts such as Wi-Fi, VPN, and connectivity i
- ssues.Experience using IT service desk/ticketing tools for incident and request manag
Vacancy posted 19 hours ago
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