Access Specialist

Job Summary The Access Specialist is responsible for managing system access across EMR platforms, billing systems, and payer portals to support onboarding, operational needs, and access maintenance activities. This role coordinates access requests, maintains access documentation, troubleshoots access-related issues, and works closely with operational teams to ensure colleagues have the appropriate system access needed to perform their roles. The Access Specialist helps support access readiness, compliance requirements, and ongoing operational efficiency through accurate and timely access management. Essential Functions and Tasks Provision and maintain access for EMR systems, billing applications, and payer portals. Process new user setups, account modifications, password resets, and terminations. Assign and validate role-based access permissions. Maintain access documentation, audit logs, and tracking records. Utilize ticketing systems to manage and monitor requests through completion. Support onboarding and offboarding activities. Troubleshoot routine access issues and escalate when necessary. Perform access audits and reconciliation activities. Support process improvement initiatives, testing, and system implementations. Partner with operational teams and Access Leads to ensure timely access delivery. Education and Experience Requirements High School Diploma or equivalent required. Associate's or Bachelor's degree preferred. Experience in healthcare operations, medical billing, access administration, healthcare support, or related functions preferred. Experience working with EMR systems, payer portals, or healthcare technology platforms preferred. Knowledge, Skills, and Abilities Core Skills Strong organizational, communication, and problem-solving abilities. Attention to detail and time management skills. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office applications. Ability to handle confidential information appropriately. Ability to learn new systems and processes quickly. Work Schedule Full-time position, Monday through Friday. Supports U.S. Eastern Time business operations. Standard schedule aligns with 8:00 AM - 5:00 PM Eastern Time. India shift hours will adjust as needed to accommodate U.S. Daylight Saving Time changes. Flexibility may be required to support onboarding activities, access requests, client implementations, and business-critical operational needs. Compensation Base Compensation will be based on various factors unique to each candidate including geographic location, skill set, experience, qualifications, and other job-related reasons. This position is also eligible for a discretionary incentive bonus in accordance with company policies. Ventra Health Equal Employment Opportunity (Applicable only in the US) Ventra Health is an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as needed, to assist them in performing essential job functions. Recruitment Agencies Ventra Health does not accept unsolicited agency resumes. Ventra Health is not responsible for any fees related to unsolicited resumes. Solicitation of Payment Ventra Health does not solicit payment from our applicants and candidates for consideration or placement. Attention Candidates Please be aware that there have been reports of individuals falsely claiming to represent Ventra Health or one of our affiliated entities Ventra Health Private Limited and Ventra Health Global Services. These scammers may attempt to conduct fake interviews, solicit personal information, and, in some cases, have sent fraudulent offer letters. To protect yourself, verify any communication you receive by contacting us directly through our official channels. If you have any doubts, please contact us at View email address on click.appcast.io to confirm the legitimacy of the offer and the person who contacted you. All legitimate roles are posted on Statement of Accessibility Ventra Health is committed to making our digital experiences accessible to all users, regardless of ability or assistive technology preferences. We continually work to enhance the user experience through ongoing improvements and adherence to accessibility standards. Please review at SG&A