Sales Support Representative (Carmel, IN)

This job is with Ferguson, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better   homes   and better businesses. We exist to make our customers' complex projects simple, successful, and sustainable. We proactively solve problems,   adapt   and grow to continuously serve our customers,   communities   and each other. Ferguson, a Fortune 500 company, is proud to provide best-in-class products,   service   and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who   operate   with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.  

Are you hands-on, customer-focused, and ready to grow your career? Whether you have experience in the trades or are looking to break into the industry, Ferguson is hiring   Sales Support Representatives   who are ready to help customers, solve problems, and learn the business from the ground up.  

Schedule:   Monday - Friday 8:00am to 5:00pm. One rotating Saturday a month 10:00am to 5:00pm.

Responsibilities  

• Work together with Sales associates to support customer needs by   determining   the best products and solutions.  

• Ensuring the delivery of personalized customer service through   timely   quotations and   accurate   sales orders.  

• Coordinate deliveries on behalf of customers.  

• Answer sales   calls   for general information, addressing and resolving customer concerns or questions.  

• Ability to effectively use customer relationship management (CRM)  system   and phone   system .  

Qualifications  

• 0-3  y ears of sales and/or customer service experience is   preferred.   

• Experience in plumbing ,   lighting , appliance,   or   similar   industries   is a plus.  

• E xperience with Salesforce and Genesis phone systems is preferred.  

• Must have the ability to learn new   systems   and   software .   

• Exhibit strong skills for sales, including the ability to upsell.  

• Proven   track record   of responding quickly to customer needs and ability to make decisions   in a timely manner .  

• Ability to react well in a fast-paced environment & follow through on commitments.  

• Highly   motivated and   customer   service oriented   mentality with   ability   to build relationships is a plus.  

• General digital   literacy   including Microsoft Office .  

• Ability to quickly learn product knowledge and processes.  

*Pre-employment drug and background screening   required * 

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to   a holistic approach   towards benefits plans and programs that support the mental,   physical   and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more! 

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Pay Range:

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer  F/M/Disability/Vet/Sexual Orientation/Gender Identity.