Claims Support Representative

Claims Support & Administration

Perform initial claim record intake by collecting information and accurately entering data into the claims system

Index, upload, and route incoming correspondence, emails, mail, and reports to the appropriate claim file or adjuster

Monitor task queues and system diaries to ensure deadlines and service levels are met

Coordination, Reporting & Vendors

Extract data and run reports from claims systems to support operational and management needs

Communicate with internal teams and external contacts to obtain missing or required documentation

Coordinate services and process invoices for external vendors

Customer & Team Support

Deliver professional and empathetic customer service when responding to inquiries

Provide phone coverage for the call center during peak times or periods of need

Support the claims team with additional duties as assigned

High school diploma required

Administrative or customer service experience; insurance experience strongly preferred

Florida 6?20 Resident All Lines Adjuster License preferred

Strong organizational and time?management skills

Flexible, adaptable mindset with the ability to handle changing priorities

Clear, professional written and verbal communication skills

Collaborative approach and comfort working with multiple teams

Proficiency with Microsoft 365 tools (Teams, SharePoint, Word, Excel, PowerPoint, Power BI, Outlook)

Desire to live Slide's Core Values.