Quality Engineer

Quality EngineerBased in Billerica, MA, we are an industry leader manufacturing highly engineered electro-mechanical products for customers operating in regulated and technology-driven industries.We're seeking a Quality Engineer to lead product quality initiatives, resolve customer quality issues, drive continuous improvement efforts, and support manufacturing operations through strong problem-solving and quality engineering practices. This role will work closely with Manufacturing, Engineering, Service, Supply Chain, and Quality teams to improve product reliability, reduce defects, and ensure customer satisfaction.Role and ResponsibilitiesServe as the primary quality lead for product quality, reliability, and customer quality concernsEstablish and implement processes for resolving customer quality issues and product non-conformancesDefine and improve inspection requirements, quality standards, sampling plans, and shop-floor quality processesPartner with Manufacturing to identify failure modes and implement corrective actionsDrive CAPA activities and ensure timely resolution of quality findingsLead root cause investigations utilizing 8D, 5-Why, Fishbone Diagrams, FMEA, and related methodologiesSupport incoming, in-process, and final inspection activitiesAnalyze quality data and communicate trends, findings, and recommendations to leadershipParticipate in product failure analysis and reliability improvement initiativesConduct audits of manufacturing processes and quality systemsSupport new product development and prototype activities to ensure quality requirements are metDrive supplier quality improvements and support corrective action efforts with key suppliersMentor team members on quality tools, statistical methods, and problem-solving techniquesPromote Lean Manufacturing, Six Sigma, and continuous improvement initiatives throughout the organizationSupport domestic and international customers as required and travel up to 10%QualificationsBachelor's degree in Engineering or related technical discipline3+ years of Quality Engineering experience in a manufacturing environmentExperience supporting machining, welding, brazing, assembly, or electro-mechanical manufacturing processesExperience operating within an ISO 9001 quality environment; AS9100 experience is a strong plusExperience leading root cause investigations, CAPA activities, and corrective action implementationStrong understanding of GD&T, SPC, FMEA, 8D, 5-Why, Six Sigma, Lean Manufacturing, and quality improvement methodologiesExperience utilizing Minitab and statistical analysis toolsUnderstanding of capability studies, Gage R&R, control charts, and process validation techniquesExperience working directly with suppliers, manufacturing teams, engineering groups, and customersExperience with pumps, plumbing systems, brazing, refrigeration systems, or electro-mechanical products is desirableStrong communication, project management, troubleshooting, and analytical skillsAbility to work independently while managing multiple projects and prioritiesBenefitsBase Salary Between $90-100k + Bonus PotentialExcellent Benefits Package (Medical/Dental/Vision, Retirement Savings Options, etc.)Flexible Vacation/Paid Time OffWork/Life Balance