Supervisor, Provider Licensing

Role Description

The Provider Licensing Supervisor is responsible for the day-to-day operations in managing a team of Licensing Coordinators. The Supervisor assists in the development, implementation, enhancement, and support of multiple process workflows, systems, and strategies. They maintain and report on team key performance indicators (KPIs) and service levels, overseeing daily operations of the Licensing Coordinators to ensure compliance with state licensing board regulations and requirements. Additionally, they provide leadership, direction, coaching, recognition, motivation, and training to department personnel.

Essential Duties and Responsibilities

• Oversees the daily operations of the staff by: (35%)
  • Oversee work distribution and assignments among the team.
  • Approves timecards and requests for time off.
  • Communicates operational changes and updates to team members.
  • Leads, mentors, and motivates staff to cultivate a positive and productive workplace environment.
  • Participates in selecting, hiring, onboarding, and training of staff.
• Oversees the volume of provider licensing efforts by: (40%)
  • Assures the successful delivery of department KPIs.
  • Provides support and guidance to cross-functional support staff.
  • Monitors and reports licensing volumes and Service Levels to department leadership.
  • Assists staff with challenges and problem solving in real time, acting as point of escalation for providers and liaison to address inter-departmental issues, engaging with key stakeholders as needed.
• Ensures outstanding service delivery quality and timeframes by: (20%)
  • Conducts quality audits and provides employees with direct, positive and constructive feedback.
  • Identifies opportunities and develops process improvement initiatives.
  • Receives and distributes changes to state regulations and requirements.
  • Develops and implements job aids and training tools.
• Support other activities and projects as assigned (5%)

Qualifications

• Bachelor’s degree preferred
• 3-5 years’ experience in health care/managed care, preferred
• Functional knowledge of nationwide provider licensing processes
• Good diction, voice quality and clarity of speech
• Strong analytical and problem-solving skills
• Demonstrated ability to lead, coach, develop effective teams
• Experience and knowledge of healthcare terms, processes and procedures
• Strong verbal and written communication skills and effectively communicate to all levels of constituents, including constituents, providers, licensing boards, and senior management
• Must have strong organizational and customer service skills
• Proficient in MS Word, Excel, PowerPoint
• Strong attention to detail
• Possess the ability to work on multiple projects, define tasks and assign priority level
• High school degree or equivalent required

Requirements

• Required license or credential needed to perform job: N/A

Benefits

• Base salary range for this position is $65,000 - $75,000
• Eligible for a performance bonus and benefits (subject to eligibility requirements)
• Flexible Vacation Policy for rest, relaxation, and personal time
• 80 hours of Paid Sick, Safe, and Caregiver Leave annually (for full-time positions only)

Work Environment

• Office: ☐
• Remote: ☒
• Hybrid (Office & Remote): ☐
• Travel: ≤10%

Physical Requirements

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions.