Accountant II

Monitors and manages customer inquiries received through the Accounts Receivable team email inbox, ensuring timely, accurate, and professional responses. Documents, tracks, and resolves inquiries in the designated tracking system in accordance with departmental procedures. Maintains consistent, effective communication with University departments and external vendors through email and other methods of communication. Investigates, analyzes, and resolves invoicing and vendor payment issues promptly to support accurate financial operations and high customer service standards. Process student billing of housing, dining, related fees, and collections. Efficiently navigate between multiple systems to resolve complex billing issues from students, parents, staff, and other departments. Remain proficient in explaining housing and dining bills, as well as assisting in the maintenance of billing, rates, and associated processes for all UHD student housing options. Additional duties as assigned. Processes and reviews DEFINE vouchers, including interdepartmental transfers, deposits, payments, and corrections. Ensures accurate coding, reconciliation, and posting of financial transactions to the general ledger. Audits, reviews, and approves vouchers to include but are not limited to VP2, VC1, VTA, VT6, VJ1, VT5, VP3 with minimal supervision. Reconciles departmental general ledger balances with Main Accounting to ensure accuracy, completeness, and compliance. Applies University, state, and departmental rules, regulations, and policies to ensure financial transactions are processed appropriately. Manage accounts receivable activities related to student and resident meal plans, including billing, adjustments, refunds, and reconciliations. Process and post meal plan charges, payments, credits, and corrections accurately and in a timely manner. Monitor meal plan account balances and follow established procedures for resolving outstanding balances or discrepancies. Investigate and resolve billing inquiries from students, parents, and campus partners, providing clear and professional communication. Coordinate with Housing, Dining, Student Accounts, and IT systems teams to ensure meal plan data integrity and system accuracy. Review meal plan enrollment changes (additions, cancellations, upgrades) and ensure proper financial impact is reflected in the accounting system. Reconcile meal plan accounts to the general ledger and supporting reports, identifying and correcting variances as needed. Maintain accurate documentation and records in accordance with university policies, internal controls, and audit requirements. Attend meetings, act as a liaison and provide accounts receivable expertise or assist and answer any questions related to student or UHD departmental receivables. Provide support for UHD Accounts Payable and Revenue Services processes. Maintain documented procedures on processes related to accounts receivable.