Senior ServiceNow Developer

Senior ServiceNow Developer

Location: Atlanta, GA (Hybrid) Duration: 12+ months Important Notes:

• Web Cam Interview Only
• This position is in Atlanta, GA. Your consultant is required to travel to Atlanta for their first day for onboarding

Position Summary:

Experienced in designing, developing, implementing, and optimizing ServiceNow solutions to support IT service management and operational workflows.

Key Responsibilities:

• Design, develop, and implement ServiceNow solutions, customizations, and integrations.
• Collaborate with stakeholders to gather, analyze, and refine business requirements.
• Customize and configure ServiceNow applications, modules, workflows, and automation.
• Troubleshoot and resolve technical issues on the ServiceNow platform.
• Develop and maintain technical documentation, system designs, and user guides.
• Conduct code reviews and participate in technical design discussions.
• Mentor junior developers and support team technical growth.
• Perform Service Mapping, Discovery, and Event Management configurations.
• Ensure compliance with coding standards, security policies, and best practices.

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 5+ years of hands-on experience with ServiceNow development and administration.
• Strong experience with ServiceNow APIs, JavaScript, HTML, and CSS.
• Strong understanding of ITSM and ITOM processes, workflows, and automation.
• Experience with ServiceNow ITSM module.
• Experience with ServiceNow CSM (Customer Service Management/PSDS) module.
• Experience with ServiceNow HAM (Hardware Asset Management) module.
• Experience with Service Mapping, Discovery, and Event Management.
• Familiarity with Agile and Scrum methodologies.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Certifications:

• ServiceNow Certified Application Developer (CAD).
• ServiceNow Implementation Specialist.
• Other relevant ServiceNow certifications..

Required Skills:

• ServiceNow platform expertise (development, configuration, integration).
• JavaScript and scripting knowledge.
• API integration (REST/SOAP web services).
• ITSM and ITOM process optimization.
• ITSM, CSM, HAM, and FSM experience.
• Agile/Scrum project delivery.
• Technical documentation and system design.
• Troubleshooting and analytical thinking.