Senior ServiceNow Developer
Crescens
Senior ServiceNow Developer
Location: Atlanta, GA (Hybrid) Duration: 12+ months Important Notes: Web Cam Interview Only This position is in Atlanta, GA. Your consultant is required to travel to Atlanta for their first day for onboarding
Position Summary
Experienced in designing, developing, implementing, and optimizing ServiceNow solutions to support IT service management and operational workflows.
Key Responsibilities
- Design, develop, and implement ServiceNow solutions, customizations, and integrations.
- Collaborate with stakeholders to gather, analyze, and refine business requirements.
- Customize and configure ServiceNow applications, modules, workflows, and automation.
- Troubleshoot and resolve technical issues on the ServiceNow platform.
- Develop and maintain technical documentation, system designs, and user guides.
- Conduct code reviews and participate in technical design discussions.
- Mentor junior developers and support team technical growth.
- Perform Service Mapping, Discovery, and Event Management configurations.
- Ensure compliance with coding standards, security policies, and best practices.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5+ years of hands-on experience with ServiceNow development and administration.
- Strong experience with ServiceNow APIs, JavaScript, HTML, and CSS.
- Strong understanding of ITSM and ITOM processes, workflows, and automation.
- Experience with ServiceNow ITSM module.
- Experience with ServiceNow CSM (Customer Service Management/PSDS) module.
- Experience with ServiceNow HAM (Hardware Asset Management) module.
- Experience with Service Mapping, Discovery, and Event Management.
- Familiarity with Agile and Scrum methodologies.
- Strong troubleshooting and problem-solving skills.
- Excellent communication and stakeholder management skills.
Preferred Certifications
- ServiceNow Certified Application Developer (CAD).
- ServiceNow Implementation Specialist.
- Other relevant ServiceNow certifications.
Required Skills
- ServiceNow platform expertise (development, configuration, integration).
- JavaScript and scripting knowledge.
- API integration (REST/SOAP web services).
- ITSM and ITOM process optimization.
- ITSM, CSM, HAM, and FSM experience.
- Agile/Scrum project delivery.
- Technical documentation and system design.
- Troubleshooting and analytical thinking.
Vacancy posted 1 day ago
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