Help Desk Support Specialist

Description Position Summary The Helpdesk Specialist will provide technical support and assistance to end-users within the organization. This role involves troubleshooting hardware and software issues, maintaining IT equipment, and ensuring smooth operation of all IT systems. Duties and Responsibilities Technical Support : Provide hands-on support to end-users for desktops, laptops, phones, printers, and peripherals. System Monitoring : Monitor system logs and activity on end-user hardware to identify and resolve issues. Maintenance : Maintain and update IT equipment, hardware, and software. Device Inventory : Maintain a current inventory of all technological devices. Technical Setup : Assist with the setup and configuration of technical equipment for internal and remote team members. Helpdesk Response : Respond promptly to requests received through the IT Helpdesk system and provide effective solutions. Security Compliance : Ensure all IT operations meet high security and compliance standards, including HIPAA regulations. Documentation : Create and maintain standard operating procedures (SOPs) for IT-related tasks. Access Control : Manage role-based access and department controls for end-users. Active Directory : Utilize Active Directory services for user management. PBX System : Administer and support the Nextiva PBX. Knowledge and Skills Microsoft Applications : Proficiency in Microsoft Office 365 and other Microsoft applications. Operating Systems : Strong knowledge of Windows 10 OS platforms. Audio-Visual : Experience with audio-visual conferencing setup and deployment. Device Support : Ability to support various handheld devices, including phones and tablets. Communication : Excellent verbal and written communication skills (Must be fluent in English and Spanish). Organization : Strong organizational skills and the ability to multi-task. Problem-Solving : Strong analytical and problem-solving skills. Experience : At least 1 year of experience in a helpdesk support role. Team Player : Ability to work effectively in a team environment. Positive Attitude : Maintain a positive CANI (Continuous and Never-Ending) attitude. Abilities Technical Support : Ability to configure, support, and maintain computers and related systems. Troubleshooting : Ability to troubleshoot and analyze technical issues. Maintenance : Assist in the installation, support, training, testing, and deployment of technology Travel This position requires at least 60% travel. Requirement : Must have reliable transportation to visit clients within Puerto Rico #J-18808-Ljbffr Provider Network Solutions LLC