Market Manager, Community & Program Operations - (Portland)

Market Manager

It is a hybrid role based in Portland, with at least one day per week in the inner NE office.

The Market Manager plays a critical role in expanding Housing Connector's impact and advancing housing stability within their assigned market. As the market's day-to-day leader, this role owns the execution of local strategy and market-level program and community operations, builds deep and productive stakeholder relationships, and partners closely with the Regional Managing Director to scale Housing Connector's model.

Building on Housing Connector's proven success, the Market Manager adapts best practices to local context, serves as a trusted resource to the housing ecosystem, and helps define the playbook for deepening partnerships with community organizations, housing providers, and government stakeholders. This role offers significant ownership, visibility, and the opportunity to demonstrate how Housing Connector scales market by market.

In Portland, this role operates in a smaller market environment and requires a hands-on approach to managing partnerships, operations, and team performance.

The ideal candidate is action-oriented and comfortable owning outcomes in a complex, multi-stakeholder environment. They are comfortable navigating ambiguity, balancing multiple priorities, and leading teams while driving measurable outcomes.

Success in this role is measured by housing outcomes, partner experience, and overall market performance. This role requires experience applying an equity or social impact lens to real-world execution, where decisions directly affect people and communities.

Key Responsibilities

The responsibilities below represent the core functions of the role and are not intended to be exhaustive.

• Grow and strengthen Housing Connector's presence by increasing number of people housed and demonstrating improved housing stability outcomes to nonprofit, government, and institutional partners
• Identify and develop new partnership opportunities across public and private sectors to expand local impact
• Own the overall health and performance of the market, balancing growth, partner experience, and measurable housing outcomes
• Hold clear accountability for market-level results and continuously improve local operations to ensure consistent, high-quality delivery of Housing Connector's model

• Partner with the Regional Managing Director to design and execute scalable, market-specific strategies that:
  • Deepen engagement with community and government partners
  • Expand client stability supports
  • Increase active unit utilization across the partner property portfolio
• Build and manage strategic, long-term relationships with housing providers, community organizations, and key stakeholders
• Lead the end-to-end community partnership experience, translating strong partner engagement into sustained referral volume and successful placements

• Deliver an outstanding experience for property, community, and government partners by proactively addressing operational challenges and ensuring timely, effective resolution
• Serve as a trusted point of contact and relationship owner within the local housing ecosystem

• Work cross-functionally with Product, Property Growth, and Regional teams to identify, implement, and iterate on tools, processes, and infrastructure that improve efficiency and client outcomes

• Manage and develop the local team, providing coaching, direction, and performance support aligned with market goals

This is an execution- and operations-focused role centered on housing outcomes, partner performance, and local team leadership.

Skills & Qualifications

• Experience leading market-level, program, or community operations with clear accountability for service delivery and outcomes
• Demonstrated experience delivering operational outcomes in social impact, public service, or community-based contexts
• Demonstrated ability to execute strategy in the field, manage day-to-day operational complexity, and solve problems while navigating ambiguity, limited structure, and competing priorities
• Experience managing external partners in ongoing operational relationships
• Proven track record of owning results such as service delivery, utilization, placements, or operational performance
• Experience leading and developing teams
• Ability to assess what is working, what is not, and make adjustments quickly
• Strong judgment and follow-through in complex, real-world environments
• Knowledge of the Portland community and ability to build credibility with key stakeholders
• Valid driver's license and proof of auto insurance

About Housing Connector

Housing Connector is a tech-enabled nonprofit that works with property owners, housing providers, and public partners to increase access to housing for people facing barriers.

We believe no unit should sit vacant while people need a home. Our model reduces financial and operational friction for property partners while improving coordination across the housing system, helping placements happen faster and more reliably.

To date, we've helped thousands of people access stable housing while generating millions in revenue for property partners.

What We Offer

• Comprehensive Health Coverage – Medical, dental, vision plans. 100% employer-paid for employees and 50% for partners/dependents
• 401(k) with Employer Match (6%) – Invest in your future
• Generous Paid Time Off – 22+ days PTO (in first year alone) plus dedicated Community Service Leave
• Extensive Holiday Schedule – 11 holidays plus a full week off in December
• Paid Parental Leave – Paid leave to support growing families
• Employee Assistance Program (EAP) – Confidential resources for personal support
• Life Insurance – Financial security for you and your loved ones
• Flexible Spending Accounts (FSA, DCRA) – Health and dependent care expense accounts
• Professional Development – $500 annual reimbursement

Housing Connector is an equal opportunity employer committed to building a diverse workforce and providing a workplace free from discrimination and harassment. We do not discriminate based on any legally protected status, including sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.