Customer Service Coordinator

Job Description

Job Description

Job Title: Customer Service Coordinator

Job Summary

We are seeking a professional and detail-oriented Customer Service Coordinator to join our team. The ideal candidate will have prior office experience, strong phone etiquette, and excellent organizational skills . This role requires someone who is sharp, proactive, and able to manage multiple tasks while providing outstanding customer service.

Key Responsibilities

• Answer and manage incoming phone calls and emails in a professional manner.
• Provide excellent customer service by addressing inquiries, resolving issues, and assisting clients.
• Coordinate with internal departments to ensure efficient communication and service delivery .
• Maintain and update customer records and office documentation .
• Schedule appointments and assist with office administrative tasks .
• Monitor and follow up on customer requests and service orders .
• Ensure a professional and welcoming experience for clients and visitors.

Qualifications

• Previous office or administrative experience required .
• Strong phone etiquette and communication skills .
• Highly organized with strong attention to detail .
• Ability to multitask and work in a fast-paced environment .
• Proficient with basic computer systems (Microsoft Office, email, data entry) .
• Professional, reliable, and customer-focused attitude.

Experience:

• Administrative: 2 years (Required)
• Customer service: 3 years (Required)