Program Manager, Customer Experience and Insights Team
Blink, An Amazon Company
Job Title
Basic qualifications:
3+ years of program or project management experience
Experience working cross functionally with tech and non-tech teams
Experience using data and metrics to determine and drive improvements
Hands-on experience applying AI tools (e.g., generative AI, machine learning platforms, automation software) to operational workflows, reporting, or decision-making processes with measurable efficiency gains
Demonstrated ability to analyze operational and business performance data (e.g., KPIs, SLAs, cost metrics) to identify trends, surface root causes, and develop actionable recommendations
Proven experience designing, documenting, and implementing AI-enabled SOPs, intelligent intake workflows, and automated operational frameworks that improve efficiency and reduce friction
Track record of partnering with cross-functional teams (Finance, Product, Engineering, Operations) to align on priorities and drive program outcomes without direct authority
Experience leading teams and stakeholders through process transitions, including training development, documentation, and adoption tracking
Strong written and verbal communication skills with demonstrated ability to present program status, risks, and recommendations to senior leadership (3+ tiers above level)
Proficiency with AI-enhanced project management tools such as JIRA, Confluence, Asana, or equivalent platforms for tracking milestones, dependencies, and deliverables
Blink, An Amazon CompanyVacancy posted 13 hours ago
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