SOS Specialist - Service Operations Specialist

SOS Specialist – Service Operations Specialist

About Halco
Halco Home Solutions has been a trusted name in home performance since 1984. Our team helps families improve comfort, reduce utility costs, and increase property value through high-quality, energy-efficient home solutions.
Customer service is our number one priority, and we're looking for someone who shares that commitment.
About the Role
We're hiring a Service Operations Specialist (SOS Specialist) to join our team in Phelps, NY. This full-time customer service position serves as a first point of contact for customers calling Halco.
You'll answer incoming calls, listen to customers' needs, and schedule appointments while working closely with our dispatching team to keep scheduling efficient and organized. A friendly voice, clear communication, and dependable follow-through are essential to helping every customer feel heard and cared for.
This position focuses on customer service and appointment scheduling. Our dispatching team handles technician dispatch.
Schedule and Pay
Monday through Friday, 7:00 AM to 4:00 PM
One-hour lunch each day
Full-time, in-person position
$20.00 to $23.00 per hour
Key Responsibilities
Answer incoming calls with a friendly, professional, and helpful approach
Listen carefully to customers and accurately document their service needs
Schedule appointments based on customer needs and available scheduling options
Work closely with the dispatching team to coordinate appointments efficiently
Respond to customer questions and follow up on calls, messages, and scheduling requests
Maintain accurate customer information and appointment details in our systems
Communicate clearly with customers and internal team members
Provide outstanding customer service during every interaction
What We're Looking For
Two or more years of experience in an office, customer service, or call center role
A patient, positive attitude and a strong commitment to helping customers
Excellent written and verbal communication skills
Strong organizational, problem-solving, and time-management abilities
Ability to manage multiple calls and tasks while maintaining accuracy and professionalism
Comfort working at a desk and speaking on the phone for extended periods
Proficiency with Microsoft Office, Google Docs, and general computer systems
Familiarity with the Finger Lakes region is a plus
401(k) with 100% company match (up to 4%)
Medical, dental, and vision insurance
Flexible Spending Account (FSA)
Voluntary supplemental insurance available through Aflac
Paid time off: vacation, holidays, and sick days
Company-paid life insurance ($10K whole life & $25K term)
NYS Disability and company-provided short-term disability coverage
Gym membership reimbursement
Parental leave
Annual birthday bonus
Employee Assistance Program
Weekly paychecks
If you enjoy helping people, take pride in providing excellent customer service, and work well as part of a team, we'd love to hear from you.
Job Type: Full-time
Pay: $20.00 – $23.00 per hour

J-18808-Ljbffr