Manager, Compliance & Risk

Why TrueML? TrueML is a mission-driven financial software company that aims to create better customer experiences for distressed borrowers. Consumers today want personal, digital-first experiences that align with their lifestyles, especially when it comes to managing finances. TrueML’s approach uses machine learning to engage each customer digitally and adjust strategies in real time in response to their interactions. The TrueML team includes inspired data scientists, financial services industry experts and customer experience fanatics building technology to serve people in a way that recognizes their unique needs and preferences as human beings and endeavoring toward ensuring nobody gets locked out of the financial system. About This Role: As the Manager, Compliance & Risk, you will serve as the operational backbone of our Legal, Audit & Compliance department. Reporting to the Director of Compliance & Risk, your critical goal is to lead day-to-day operations across continuous compliance monitoring, audit execution, client due diligence (DDQs), and emerging payments/KYB workflows while ensuring our AI-driven SaaS platforms meet the highest regulatory standards. What You'll Do: - Execute CMS & Risk Management: Lead daily operations of the Compliance Management System (CMS), conduct annual risk assessments, and maintain the Risk & Control library in our GRC platform . - Manage Audits & Client DDQs: Coordinate end-to-end audit fieldwork for certifications (ISO 27001, PCI-DSS) and client examinations, supervising the timely completion of Due Diligence Questionnaires (DDQs) .

- Oversee Payments & KYB Compliance: Manage compliance for our Payment Portal, supervising Know Your Business (KYB) onboarding, transaction monitoring, Nacha rules, and card network compliance . - Drive Monitoring & Remediation: Execute continuous monitoring across consumer financial protection frameworks (FDCPA, TCPA, Reg F, BSA/AML) and validate root-cause corrective action plans . - Lead & Develop the Team: Directly supervise, mentor, and manage daily workload distribution for compliance specialists and analysts, holding absolute accountability for team SLAs . - Administer GRC & Reporting: Serve as an active administrator for compliance tech tools (Jira Service Management, AuditBoard, Confluence, Responsive) and maintain executive KPI/KRI dashboards . Who You Are: - Fintech & Compliance Leader: You bring 5+ years of progressive compliance, risk, or audit experience in fintech, SaaS, or financial services, along with 3+ years of direct people management. - Regulatory Expert: You have a deep operational understanding of consumer financial protection regulations (FDCPA, TCPA, GLBA, Reg F, BSA/AML) and payment/banking standards (Nacha, PCI-DSS) . - Tech & GRC Proficient: You bring hands-on experience administering GRC tools, advanced Jira/Confluence workflow management, DDQ/RFP platforms, and analytics tools (Looker, Google Sheets/Excel) . - Educated & Credentialed: You hold a Bachelor's degree in Business, Finance, Legal Studies, Information Systems, or equivalent experience (industry certifications like CRCM, CAMS, CISA, or CRISC are a plus) .