Security Ambassador - Security Officer

Security Ambassador-Security OfficerThe City of Westminster welcomes diverse candidates from the broadest base possible. Our goal is to find the best candidate for the job—someone who belongs, not just fits. We value life and professional experiences, recognizing equivalent combinations of knowledge skills and education. Aligned with our city SPIRIT values, the successful candidate will have a passion and commitment to serving a diverse population of residents and must respect and uphold the principles of justice, equity, diversity, inclusion and belonging. We encourage you to think broadly about your background and skill set for this role, even if you believe you have a less traditional background than described we invite you to apply.Organizational Competencies And Cultural Values/General CompetenciesThe City's work culture encourages passionate, positive and enthusiastic employees who, along with our City Council and City Manager, are strong supporters of our mission: The City of Westminster provides high-quality core services and fosters resilience in order to promote a safe and thriving community. Westminster is a city of beautiful, safe, well-maintained neighborhoods and destinations with a vibrant, diverse economy, rich and resilient environment and a strong sense of community belonging. Our core values are embodied in our SPIRIT (Service – People – Integrity – Respect – Innovation – Teamwork). This position supports the goals of the General Services Department, which is a department committed to excellence by supporting the organization and community through responsible, safe, ethical, and compliant practices. Every employee is accountable to:Demonstrate a high level of customer service; encourage others to focus on the customer; foster an environment where customer service is a priorityCommunicate with customers to ensure that, where possible, they are satisfied, and that their needs are being addressed; solicit and evaluate customer feedbackAct as an ambassador by understanding and fostering the organization's mission and visionExhibit pride in self, the department, the city, and the community; conduct self in a professional mannerDemonstrate integrity and build trust through credibility, reliability, commitment, loyalty, and ethical behaviorAddress difficult or contentious issues in a constructive mannerSupport/promote change; demonstrate flexibility, and take calculated risks when appropriateParticipate in personal growth opportunities, and attend trainings designed to enhance capacity to bring new skills and ideas to the job and the organizationWork to continuously improve the efficiency and effectiveness of the service or product being deliveredDemonstrate support for team efforts by accepting new roles and responsibilities, and helping others achieve objectivesValue diversity; demonstrate an awareness of differences; demonstrate sensitivity, and adapt behaviors and communication to accommodate these differencesGeneral Competencies Citywide - Every employee in this position is accountable to:Establish effective interpersonal relationships through honest, open communication and follow-through on commitmentsRecognize personal strengths and weaknesses, and target areas for personal self-developmentDemonstrate initiative in performing job tasksExhibit problem-solving skills leading to sound judgment and quality decisionsAchieve goals, handle assigned workload and new assignments effectively; demonstrate an ability to work independentlyCommunicate effectively with individuals and groups using clear and concise verbal and written communicationsDemonstrate accountability for work, and take ownership in job performanceDemonstrate concern for the accuracy and quality of work; take steps to correct mistakes and improve the overall productJob Specific - Every employee in this position must be able to:Maintain a strong organizational orientation and perspectiveDemonstrate effective interpersonal skills, including listening, high emotional intelligence and self-awarenessDemonstrate skills and knowledge of a public security programCommunicate effectively, verbally and in writing, and to prepare comprehensive report writingPlan, organize and prioritize tasks effectively to meet deadlines and objectivesEstablish and maintain effective working relationships with employees, residents, other governmental officials, and fellow professional associatesUse analytical and critical thinking skills to identify patterns, assess complex information, and make conclusionsExercise independent judgment in planning work details and in making technical determinationsAct in a professional manner at all times and maintain proper confidentiality as requiredJob Specific FunctionsEssential Job Functions, Duties, Responsibilities, and TasksCustomer Service and Operational Support Provide professional and responsive assistance to employees, visitors, and the publicProvide information, directions, escorts, and other security-related customer servicesSecurity Patrol and Surveillance Conduct routine and random patrols of buildings, parking areas, and other propertiesMonitor CCTV, alarms, radios, and other security technologyIdentify and report suspicious activity, safety hazards, policy violations, and maintenance concernsEnforce organizational security policies and proceduresAccess Control and Facility Security Control access to facilities by monitoring entrances, issuing visitor credentials, securing doors and gates, and responding to access control issuesIdentify, investigate, document, and report security concerns and unauthorized activityEmergency Response and Life Safety Respond to emergencies including medical incidents, fires, alarms, hazardous conditions, disturbances, workplace violence incidents, and natural disastersProvide emergency medical care within certification level, including CPR, AED, and First AidSupport continuity of operations and perform assigned duties during emergencies or disastersIncident Management and Coordination Investigate, document, and report criminal acts, incidents, policy violations, safety hazards, and other security-related concernsPrepare accurate incident reports and daily activity logsCoordinate with law enforcement, fire departments, EMS, facilities staff, and other stakeholders during incidentsAssist with special events and emergency operationsMaintains regular and punctual attendanceOther Duties and Responsibilities Incumbent is accountable for all duties of this job, and other projects and responsibilities may be added at the City's discretion.Position Requirements/Working Conditions/Pre-Employment RequirementsEducation, Experience, Skills, Formal Training, Licenses, and Certifications Required:Must be 21 years of age or olderHigh school diploma or GEDAt least two (2) years of armed security experienceNo felony convictionsValid Colorado driver's licenseAbility to obtain and maintain required qualifications and certificationsCurrent CPR/AED and First Aid certification or ability to obtain within 90 days Preferred: Law enforcement or military experienceExperience with enterprise access control, CCTV, visitor management, and alarm monitoring systemsDe-escalation and crisis intervention trainingExperience in municipal, healthcare, higher education, or corporate security Any equivalent combination of education, training, and experience, which would provide the required knowledge and skills, may be considered. Physical Requirements: Work is sedentary in nature and requires sufficient physical stamina and strength for: Constant sitting to perform daily tasks; occasional walking through a multilevel facility to retrieve information; frequent standing, sometimes for extended periodsFrequent squatting, reaching above shoulder, and twisting to; occasional bending, kneeling, climbing, balancing, and reaching below shoulder to store documents, material, and suppliesFrequently sits, stands, walks, climbs stairs, bends, kneels, reaches, and occasionally runsConstant light grasp, fine manipulation, and handling to perform daily duties; occasional firm grasp to safely use equipmentOccasional lifting, carrying, and pushing and/or pulling of up to ten (10) pounds to move material and supplies; occasional lifting, pushing and/or pulling of up to 25 pounds with dollies and carts Working Conditions Works indoors and outdoors in all weather conditions. Position requires rotating shifts, occasional weekends, and emergency call-back. May be exposed to hazardous situations, communicable diseases, traffic, and emotionally charged incidents. Exposure to periods of high activity and stress under demanding conditions. The position requires a great deal of communication with City employees, the public, and