HVAC Service Manager

Job Description Job Description HVAC Service Manager

Location: 450 Centerwood Rd, Windsor, SC 29856
Job Type: Full-Time
Department: Operations
Reports To: VP of Operations

Why Join Carolina HVAC & Electrical?

Because here, we do things the right way.

We believe in people, process, and purpose — and our mission drives everything we do:
We build trusting relationships by showing up, doing great work, and treating people right.

We live out our 5 G’s of Success every day:

| Grit | We push through challenges with determination and commitment. |
| Growth | We learn, adapt, and find better ways to serve. |
| Generosity | We give freely — with our time, effort, and heart. |
| Greatness | We hold ourselves to a standard of excellence in everything. |
| Gratitude | We stay thankful — for our people, our work, and our opportunities. |

Job Summary

We are looking for an HVAC Service Manager to lead, coach, and grow our HVAC service team at Carolina HVAC & Electrical.

This role is responsible for daily service operations, technician performance, customer experience, and profitability . You’ll work closely with dispatch, technicians, and leadership to ensure service calls are run efficiently, customers are cared for properly, and technicians are supported, trained, and held accountable.

If you’re passionate about leadership, systems, craftsmanship, and people — this role puts you at the center of it all.

What You’ll Be Doing

Team Leadership & Development

Lead, mentor, and manage HVAC service technicians and apprentices
Create a culture of accountability, trust, growth, and servant leadership
Conduct ride-alongs, coaching sessions, and performance reviews
Identify training needs and skill development opportunities
Promote a healthy, drama-free work environment aligned with our 5 G’s

Service Operations & Performance

Oversee daily service scheduling, dispatch flow, and technician utilization
Ensure service calls are completed efficiently, correctly, and professionally
Monitor key service KPIs using ServiceTitan or Service Fusion
Balance customer experience with productivity and profitability
Eliminate bottlenecks, idle time, and unnecessary callbacks
Lead by example in cleanliness, documentation, professionalism, craftsmanship, and attitude

Customer Experience & Issue Resolution

Serve as escalation point for service-related customer concerns
Ensure issues are resolved quickly, professionally, and fairly
Support technicians with diagnostics, pricing, and communication
Protect the Carolina HVAC & Electrical reputation on every call

Safety, Quality & Compliance

Champion a safety-first mindset in service operations
Ensure compliance with EPA, OSHA, licensing, and company standards
Reduce recalls through quality control, coaching, and process improvement
Lead by example in cleanliness, professionalism, craftsmanship, and attitude

Job Requirements

7+ years HVAC field experience (residential service required)
3+ years in a lead, supervisor, or management role preferred
NATE certification or equivalent
Strong understanding of HVAC diagnostics, repair, and service flow
Financial understanding of labor efficiency and service profitability
Strong leadership, communication, and coaching skills
Tech-savvy and systems-minded
Ability to manage people, not just problems
Alignment with faith-based, servant-hearted leadership principles

Bonus Skills (Not Required, But Valuable)

Experience leading high-volume service departments
Strong sales coaching and presentation support skills
Bilingual (Spanish)

The Work Environment

Drama-free, team-focused, accountability-driven
Based out of Windsor headquarters with daily field interaction
Mix of office leadership, ride-alongs, and technician support
Occasional evening/weekend availability for service escalations

Compensation & Benefits

Full-time, hourly or salaried position with bonus potential
Eligible for all company benefits and stipend programs
PTO, paid holidays, and health benefits
Compensation based on experience and leadership capability

Performance Scorecard

The HVAC Service Manager role is results-driven. Performance is measured weekly using a clear scorecard. The Service Manager is expected to know these metrics, manage to them daily, and take corrective action when performance trends off target.

Weekly Service Scorecard

| | Recall Rate Billable % >80%

Service NPR ≥ 80/hr. Maintenance NPR >10/hr. Pictures and Notes on Every Job