Slot Technical Supervisor

## Slot Technical SupervisorApplylocations: Viejas Casinotime type: Full timeposted on: Posted Yesterdayjob requisition id: JR100483Job SummaryProvides supervision and leadership to the Slot Technicians on their assigned shift. Ensures fast, friendly, timely and thorough repair and maintenance of all slot related equipment while adhering to all laws, gaming regulations, policies and procedures. Act as an expert on the proper operation and repair of slot equipment and counsel’s management and the Gaming Commission/representative on machine, regulatory and customer complaint issues and problems.Job Description• Leads Slot Technicians in providing fast, friendly, courteous, and helpful service to all guests. • Directly supervises Slot Technicians including providing team members with schedules, work assignments, training, directions, accountability for results (follow-up), rewards, disciplinary actions, information, and performance reviews. • Insures all machine repairs are performed in a timely and professional manner and all documentation is completed thoroughly and accurately. • Assigns Slot Technicians to daily tasks. • Keeps current with the latest slot industry technical developments and makes recommendations to management to ensure that Viejas is always on the "forefront" of relevant trends. • Safeguards company assets. • Responsible for the installations, removal, conversion, and relocation of games. • Makes certain that all slot areas are clean and safe. • Insures that all laws, gaming regulations, policies and procedures are followed. • Promotes teamwork within Slot Operations and with other departments. • Practices Viejas Guest Service Standards while performing job duties and responsibilities. • Expected to learn new platforms and products as well as assisting others in the learning process. • Coordinate with and assist Slot Supervisors. • As directed by the Slot Technical Manager, responsible for administration and maintenance of all gaming machines, systems, and sub-systems. • Performs all other related duties as assigned. • Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training team members; planning, assigning, and directing work; appraising performance; rewarding and disciplining team members; addressing complaints and resolving problems. • Must be 21 years of age, or older. • AA Degree in Electronics preferred, but not mandatory • California Responsible Beverage Service Training required upon hire. • 1 to 2 years related experience and/or training or equivalent combination of education and experience. • 3 years management experience. • 3 years slot performance experience. • Ability to maintain a high level of confidentiality. • Ability to work in a fast paced, high pressure environment while demonstrating good personal relations/guest service skills. • Strong verbal, written and interpersonal skills. • Excellent attention to detail and organizational skills. • Good supervisory skills with the ability to resolve problems as they arise and handle situations in an expedient manner. • Must be a self-starter with the ability to adjust to change. • Computer literate with working knowledge of MS Word and Excel a plus. • Ability to work flexible schedules including days, weekends, overnight and holidays.**Hiring Preference**The Viejas Band of Kumeyaay Indians is an equal opportunity employer. Consistent with tribal and federal law, the Viejas Band of Kumeyaay Indians applies Native American preference in hiring.### Why Viejas?* 85% of our Management Team have been promoted from within* On our most recent Engagement Survey, 82% of our Team Members expressed that they were grateful to work at Viejas* 40% of our Team Members have worked for us for more than 5 years and 23% for more than 10 years### About UsSan Diego's Premier Gaming Resort, Viejas Casino & Resort is a AAA Four Diamond Award recipient since 2013. Viejas Casino & Resort features world-class gaming with thousands of slot machines, exciting table games, an outlet shopping center, and an off-track betting facility. Viejas Casino & Resort also features a variety of restaurants including the AAA Four Diamond Grove Steakhouse which offers classic and contemporary cuisine for the definitive gourmet experience. Baron Long Bar & Grill offers a casual sports bar dining experience with quality ingredients and house-made preparations. Ginger Noodle Bar offers classic and contemporary Asian fare in a comfortable and modern contemporary setting with an organic and natural influence. Grab & Go is the ideal place to enjoy sandwiches, burgers, pizzas, wholesome Poke bowls, and much more, all with speedy service to swiftly get you back to the game —24 hours a day!Viejas Hotel features 203 luxury rooms and 34 VIP suites, including a lush, spacious pool and lounge area and nine indoor-outdoor meeting spaces, including the magnificent Oak Ballroom. The highly anticipated adult-only tower, Willows Hotel & Spa offers an additional 159 VIP suites and luxury spa facilities.A perfect place to relax and regenerate, The Spa at Willows Hotel & Spa is a full-service spa that accentuates your Resort experience. Indulge in signature body and facial treatments specifically created to beautify and regenerate. Amenities include a steam room, sauna, saltwater pool, and whirlpool. The beautiful Viejas Outlets, located across the street from the casino, offers visitors a unique shopping experience with highly acclaimed stores, numerous eateries, Viejas Bowl, and Southern California’s largest outdoor ice rink.The best casino in San Diego just got even better. The Viejas Pit Stop, located at the Eastern parking lot is an oasis of travel perfection. With 16 gas pumps, 4 diesel pumps, a car wash and a comprehensive convenience store, to include hot and cold meal favorites, like BBQ Sandwiches, Mexican items, Wings, Pizza, fresh Donuts and more! Open 24 hours a day! AND myViejas players are able to redeem their points for fuel!* Retirement 401(k) with company match* Medical, Dental, Vision Benefits with employer contribution* Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)* Accident, Critical Illness & Disability Insurance Available* Employee Assistance Program* Bonus Eligibility for all Team Members* $5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)* Unlimited Chiropractor Benefit with $10 co-pay* Gym Membership Reimbursement* Viejas Pit Stop Fuel Discount* And, much more! #J-18808-Ljbffr