T030 - Tech SME - LAN and Network Technician

T030 - Tech SME - LAN and Network Technician

**Hybrid--local DMV candidates only**

Duties and Responsibilities:

1. Kaseya Administration
• Utilize the Kaseya IT management platform for efficient endpoint monitoring.
• Configure and deploy Kaseya policies for endpoint devices, ensuring compliance with organizational IT standards.
• Monitor device health, apply updates, and address alerts generated by Kaseya.
• Troubleshoot and resolve Kaseya-related issues, escalating to the product owner when necessary.

2. Oomnitza Integrations Administration
• Manage integrations of Oomnitza with other IT systems (e.g., Kaseya, Intune, Absolute) to streamline asset tracking and reporting.
• Generate reports and dashboards on asset utilization, compliance, and lifecycle status for stakeholders.

3. Intune Backend Administration
• Administer and configure Microsoft Intune for endpoint management, ensuring proper device enrollment and compliance with company policies.
• Manage Intune policies for mobile device management (MDM) and mobile application management (MAM).
• Deploy and update apps, security settings, and configurations via Intune.
• Troubleshoot device enrollment issues and provide backend support for Intune-related problems.
• Implement secure device management practices, including encryption, remote wipe, and conditional access policies.

4. Technical Support
• Provide technical assistance to end-users, troubleshooting hardware and software issues across desktops, laptops, and mobile devices.
• Act as the primary point of contact for user support inquiries related to endpoint management, system access, and IT hardware.
• Resolve support tickets promptly and efficiently, escalating complex issues to the appropriate teams when necessary.
• Support device deployment, imaging, and configuration for new or existing users.

5. System Maintenance and Integration
• Assist with the maintenance and administration of IT systems, ensuring seamless integration between Kaseya, Oomnitza, Intune, and other tools.
• Monitor system performance, identify and resolve issues, and recommend improvements for reliability and scalability.
• Collaborate with IT teams to optimize workflows, reduce manual tasks, and improve overall system efficiency.
• Conduct periodic health checks and updates for IT systems and infrastructure.

6. Documentation and Reporting
• Maintain detailed documentation for Kaseya, Oomnitza, and Intune configurations, policies, and workflows.
• Document troubleshooting steps, resolutions, and system changes for future reference.
• Generate regular reports on IT asset usage, endpoint compliance, and system performance for IT management.

Key Performance Indicators (KPIs):
• System Uptime: Percentage of time Kaseya, Oomnitza, and Intune systems are fully operational.
• Ticket Resolution Time: Average time to resolve support tickets related to endpoint management or IT issues.
• Asset Data Accuracy: Percentage of IT assets accurately documented in Oomnitza.
• Policy Compliance: Percentage of managed devices compliant with Intune policies.
• User Satisfaction: Feedback from users on the quality and timeliness of support provided.

Education :
• Bachelor's degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered.

Qualifications :

1. Proven experience as a Technical SME or similar role, with a minimum of 10 years in IT asset management and network support.

2. Extensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAM.

3. Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.

4. Excellent communication and interpersonal skills, capable of interacting effectively with stakeholders at all levels.

5. Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects.

Relevant certifications within the technical domain (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate) are strongly preferred

Required/Desired Skills

SkillRequired /DesiredAmountof ExperienceProven experience as a Technical SME or similar role, with IT asset management and network support.Required10YearsExtensive knowledge of IT asset management principles, including compliance, lifecycle management, and industry best practices as defined by IAITAMRequired0Strong analytical and problem-solving skills, with the ability to interpret data and provide actionable insights.Required0Demonstrated leadership abilities, with a track record of successfully driving IT initiatives and projects.Required0Bachelor's degree in computer science, Information Technology, or a relevant field; equivalent work experience may be considered.Required0Relevant certifications (e.g., IAITAM Certified Asset Management Professional, Microsoft Certified: Modern Desktop Administrator Associate) Highly desired0
Questions

No.QuestionQuestion1Is your candidate willing and able to report on-site to DC office 3x/week? On-site requirements can be subject to change.Question2In-person interviews will most likely be required for this role. Is your candidate aware/agreeing to this requirement?