Supervisor, Field Service

Overview At JBT Marel Corporation, what we do matters. We recognize that the contributions of our employees drive our business success. Our purpose is to transform the future of food. This guides our vision as the global leader in food and beverage technology, harnessing the full power of JBT Marel to partner with customers and pioneer sustainable innovation. Our values show who we are at our best: Create with Collaboration, Serve with Integrity, Grow with Excellence, and Advance with Innovation. Field Service Supervisor JBT Marel is seeking a skilled Field Service Supervisor to join our team. This role assists the Senior Service Manager in supervising the Field Service Team for the Madera, FTNON, and FPT product lines. Responsibilities include traveling to customer sites, leading larger projects when necessary, completing project bid walks, site assessments, and reviews for the quoting process. You will also handle scheduling, billing, quoting, and NTO projections; back up the Field Service Manager while they are out of office; and help manage Safety KPIs and the Technician Skills Matrix. Responsibilities Assist in further development, expansion and support of the service and installed base associated with the Madera/FTNON/FPT product lines in North America. Act as the initial point of contact for service technicians and customers, providing technical expertise and obtaining engineering and sales support. Assist with logistics including travel and obtaining additional parts, tools, equipment, etc. Handle all FSE scheduling activities for customers and installed base in NA. Direct service personnel attendance for normal calls, breakdowns, service contracts, shop assistance, leased equipment calls/support, rebuilds/overhauls, inspections/audits, installation projects, and training. Ensure best match of individual capabilities to call/project requirements. Supervise Field Service Engineers on control of hours and expenses. Supervise team administrative personnel and their duties. Maintain records relating to FSE skill assessments, training activities, and corrective actions. Contribute to improvements in internal processes, standards, and designs to support efficient development of systems and products. Participate in continuous improvement initiatives in areas of responsibility. Schedule and hold regular conference calls with Operations to follow up on activities, initiatives and projects. Serve as on‑call coordinator of technical service support between customers and service technicians. Assist with customer satisfaction initiatives and feedback, and help develop strategies, actions and activities to improve. Lead by example, identify, recognize and take corrective actions to ensure safe work behaviors, conditions and practices are occurring on a daily basis. Ensure compliance with JBT Marel operating policies, code of ethics, and off‑site safety policy. Progress industry and JBT Marel product knowledge, and attend appropriate training or industry events. Review and approve FSE service reports, timecards and expense reports. Perform additional administrative tasks as required (e.g., collect POs, open/close projects, billing, collections, absorption reporting). Meet with potential customers to determine needs and recommend solutions. Help manage customer complaints and warranty requests and develop processes for timely follow‑up. Align with the Service Manager and Regional Sales Manager(s) to assist in profitable growth of the Madera/FTNON/FPT business in NA. Plan and schedule customer courtesy calls (sales assist) to promote JBT Marel equipment, parts and services. Ensure signed sales contracts or service provider contracts are in place for applicable service projects. Participate in customer visits and ensure customer base is touched multiple times per year; understand and document installed base and potential opportunities. Develop plans to win more business from existing and future installed base. Prepare written information, documentation or reports as needed; service call reports are required for every customer visit. Improve the customers’ experience in doing business with JBT Marel. Participate in onsite customer events and visits. Ensure service trip costs and schedules are met. Assist with managing the AM inbound and sales forecast for the regional product line. Coordinate, coach, develop, train and provide technical directions to FSEs. Manage department budget, employee timecards and expenses. Perform other duties as assigned by the manager. Travel & Location You will be remote and travel up to 50% of the time. Benefits JBT Corporation offers benefits on day1 of employment, including medical, dental, life insurance, short‑term and long‑term disability, family leave, vision coverage, and a matched 401(k) plan. Commitment to Diversity Diversity, Equity, Inclusion, and Belonging is a fundamental value to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative. Use of Technology in Our Hiring Process JBT Marel uses technology‑assisted tools, including artificial intelligence (AI), to support the review of applications. These tools help our recruiting teams identify skills and experience relevant to the role based on job‑related criteria. All applications are reviewed by people, and AI is not used to make hiring decisions independently. We are committed to fair, consistent and inclusive hiring practices globally. Equal Opportunity Employment JBT Marel provides equal employment opportunity to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process. If you require assistance or accommodation during the application process, please contact JBT Marel at View phone number on click.appcast.io. #J-18808-Ljbffr