Lead Zone Facilitator

Job Description

Job Description

The Role (Straight Talk)

You are the on-floor standard setter .

As a Lead Zone Facilitator, you ensure our activity zones run safe, smooth, and high-energy , especially during busy periods. You don’t sit behind a desk and you don’t “manage from the sidelines.” You lead by being present, decisive, and calm when things get hectic.

When you’re working, the floor should feel noticeably better.

What You’re Responsible For (Outcomes, Not Tasks)

1. Floor execution

• Zones stay staffed, organized, and moving
• Transitions happen without chaos
• No dead zones, no confused staff, no long backups

2. Safety & rule enforcement

• Safety standards are applied consistently
• Unsafe behavior is corrected immediately
• Escalations are handled calmly and correctly
• You know when to pause or shut down a zone

3. Supporting Zone Facilitators

• You coach in the moment, not after the shift
• You model what “good” looks like
• You help new staff ramp quickly
• You address weak performance early

4. Energy & guest experience

• Kids stay engaged and confident
• Parents know who’s in charge
• Issues are handled without drama
• The experience feels intentional, not chaotic

5. Escalation & communication

• You handle most issues independently
• You escalate incidents properly and promptly
• You keep Ops Manager informed — no surprises

What This Role Is Not

• Babysitting
• A desk job
• A “manager” title without responsibility
• A replacement for the Ops Manager or GM

This is on-floor leadership .

Requirements

• Prior experience supervising or leading others

• Strong communication and presence
• CPR / First Aid certified (or willingness to obtain)
• Comfortable working nights, weekends, and peak hours

• Comfortable working with kids ages 5–14

Age & Eligibility

• Applicants must be at least 18 years old
• Applicants under 18 may be hired for Zone Facilitator or Front Desk Associate roles only

Application Standards

We take our hiring process seriously and expect the same from applicants.

• Please answer all application questions thoughtfully. Incomplete or generic responses will not move forward.
• If selected for a one-way video response, completion is required to continue in the process.

This helps us identify candidates who are prepared, detail-oriented, and genuinely interested in the role.

Benefits

• $22–$26/hour , based on experience and performance
• We pay above market because this role carries real responsibility
• Clear growth paths into Operations, Coaching, or Program Leadership
• Priority access to camps, events, and premium shifts
• Unlimited Sportyard membership