Lead Generation Specialist

Overview

We are looking for an energetic, upbeat, and professional Lead Generation Specialist to join our growing team. This important contributor will play a critical role in the interaction between Sigora Home and its current and prospective customers. A customer-first mindset is a must-have. Success is measured through several different metrics that capture customer satisfaction, product knowledge, professionalism, and the ability to be quick and navigate change. The ideal candidate will be self-motivated, hardworking, team-oriented, and an excellent oral and written communicator.
Essential Duties and Responsibilities

Essential Duties and Responsibilities:
Maintaining a positive and professional attitude towards customers at all times.
Communicating with customers promptly through various channels.
Acknowledging and resolving customer inquiries promptly.
Knowledge of our products and ability to help schedule a solar consultation.
Essential Skills and Experience

Essential Skills and Experience:
Must be proficient with a computer, including Office 365, Microsoft Word, and One Drive.
experience in a Call Center, Customer Service, or Telecommunications is a plus
Ability to work in a fast-paced environment. multitask, set priorities, and manage time effectively.
The ability to sit at a workstation for a long duration of time.
Excellent skills in creating an exceptional customer experience, building rapport, adaptability to different personality types, and problem-solving capabilities.
Enthusiastic and personable.
Excellent interpersonal, verbal, and written communications skills.
Self-motivated and the ability to function independently.
Detailed oriented with strong organizational skills.
Technical and Office Requirements

Technical and Office Requirements:
Must have high-speed internet
Must have a quiet workspace free from noise and distractions
This is a full time, remote position. Applicant MUST be located in Virginia.

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