Program Director - Residential Recovery Services - Highland Avenue

Department/Program

Residential Recovery Services

Reports To

Director of Residential Recovery Services

Supervisory Responsibilities

• All settings: Administrative supervision of Clinical Director and Medication Specialists
• COC only: Administrative supervision of Recovery Specialists
• COE only: Administrative supervision of Recovery Specialist Supervisor and Nurse
• Others as assigned by the Director of Residential Recovery Services

Job Summary

The Program Director is responsible for the administrative and programmatic day‑to‑day operations of a program of substance use disorder treatment services. The Program Director contributes to Bay Cove’s mission by ensuring that services are accessible, inviting, effective, and efficiently operated, ensuring an environment in which individuals can pursue their recovery goals.

This is an exempt position.

Essential Functions of Position

• Work collaboratively with team members to provide safe, respectful, and compassionate services grounded in evidence‑based best practices and trauma informed care principles.
• Engage in staff recruitment, interviewing, hiring, orientation, training, work assignment, supervision, progressive discipline, and performance evaluation in accordance with agency policy for all supervisees.
• Schedule shift and on‑call coverage to ensure required staffing ratios are met and manage schedules, PTO requests, and timesheet approval according to agency policy.
• Collaborate in the development and administration of the program budget, ensuring sound fiscal management via direct oversight of purchasing, verification of invoice accuracy, preparation of check requests and credit card statements, close monitoring of service utilization, and implementation of corrective action when revenue and expenses do not align with agency objectives.
• Ensure compliance with DPH regulation, BSAS Standards of Care, payor performance specification, accreditation standards, and Bay Cove Human Services policy and procedure, including submitting Required Notifications to BSAS and storing notifications in the shared drive.
• Complete all quality‑assurance activities as scheduled, upload evidence to the shared drive on a monthly basis, and lead the team in quality improvement activities including identification and implementation of improvement plans.
• Monitor compliance of staff training requirements, wellness/safety checks and camera audits, medication self‑audits, incident reporting, med error and event reporting, and grievance procedures, maintain documentation in labeled binders in the short term, and upload documentation monthly to the shared drive for review by the Operations team.
• Collaborate with the agency, service area, and program leadership to develop, review, and adjust program policies and procedures as needed.
• Collaborate with stakeholders, including community partners, to develop value‑add relationships and responsively address the stakeholder concerns, complaints, and grievances, with support from the supervisor as needed.
• Carry out the duties expected of clinical and direct care staff when staffing levels necessitate up to the point qualified to engage in that task based on skills, experience, and licensure.
• Provide crisis assessment, prevention, and needed intervention during scheduled hours and while providing on‑call coverage as scheduled on a rotating basis.
• Other job‑related duties as assigned.

All BSAS licensed programs must have at least one staff member designated to serve as coordinator for the following topics. If assigned, both supervisor and employee must initial to acknowledge the assignment:

• Serve as the program’s Access/CLAS Coordinator. Support the team in the evaluation, improvement planning, and implementation of efforts to ensure equitable access to services as required by 105 CMR 164.040(A)(11). Attend CLAS training.

• Serve as the program’s HIV/AIDS/HEP C Coordinator. Oversee resident and staff education, risk assessment, access to counseling and testing, and standards of care. Attend PACNET meetings and relevant Bureau of Infectious Disease meetings, conferences and trainings.

• Serve as the program’s Tobacco Education Coordinator (TEC). Oversees implementation of BSAS guidelines for integrating tobacco assessment, education, and treatment. Attend TEC meetings and trainings.
• Serve as the program’s Human Rights Coordinator (HRC). Provides staff and residents with training on resident rights and grievance processes and serves as liaison to the agency’s human rights department.

Requirements for the position

• Master’s Degree in social work, counseling, psychology or other human service fields preferred. Bachelor’s Degree required.
• Five (5) years of experience working with those experiencing co‑occurring behavioral health and substance use disorders preferred.
• At least two (2) years experience managing a multidisciplinary program or service, including responsibilities in hiring, supervising, fiscal management, quality assurance and compliance.
• Experience working within programs with DPH licensing requirements, accreditation standards, or other related requirements preferred.
• Demonstrated professional communication, interpersonal, and organization skills required.
• Intermediate proficiency in word processing and other computer functions using Windows, Word, and Google Email and Apps required.
• Individuals with lived expertise encouraged to apply
• Demonstrated commitment to a sustained effort to seek out, acknowledge, and respect the diverse voices of all stakeholders and to advance inclusivity through every function of the role and the agency as a whole.

Personal Characteristics

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder/ partners.

Physical Requirements

• Ability to enter and navigate various physical environments, including multi‑story buildings without the use of an elevator.
• Ability to use a computer, tablet, and mobile phone for data entry, communication, and record‑keeping.
• Ability to remain in a stationary position (e.g., sitting at a desk or in meetings) for extended periods while completing documentation and administrative tasks.
• Frequent movement throughout the program to conduct wellness/safety checks, check the physical environment, and move supplies.
• Frequent and clear communication with individuals, colleagues, and partners, requiring the ability to exchange accurate information in person, by phone, and in writing.
• Occasional lifting or carrying of program materials, supplies, or small equipment (up to 20 pounds).
• Ability to provide Cardiopulmonary Resuscitation (CPR) and overdose rescue (naloxone administration) if needed.

Other Qualifications

• None

Disclaimer

This job description is intended only to provide general guidance. It is understood that the position may evolve over time, and that additional or different duties may be added at management's discretion. It is the policy of Bay Cove Human Services, Inc., to review and update job descriptions annually; however, updates or revisions may occur within a given year as indicated.

Equal Opportunity Employer

Bay Cove Human Services is an Equal Opportunity Employer and does not discriminate on the basis of race, ethnicity, religion, sex, gender identity or expression, national origin, sexual orientation, disability, age, veteran status, or any other groups as protected by Massachusetts or federal law. All qualified candidates, regardless of background, are encouraged to apply.

Visa Sponsorship

Bay Cove Human Services does not offer visa sponsorships at this time and will require candidates to be authorized to work in the United States.

Pay Rate

Pay Rate: $80,000 Annual Salary