Store Manager

Overview PHOENIX Retail, LLC is a retail platform operating the Express and Bonobos brands worldwide. Express is a multichannel apparel brand dedicated to modern, confident, and effortless style for work, everyday, or special occasions. The company operates over 400 retail and outlet stores in the United States and Puerto Rico, the express.com online store, and the Express mobile app. Store Name Palm Beach Outlets Responsibilities Is the Store Manager role made for you? Learn more and consider applying today. The Store Manager position is twofold: to drive and guide all aspects of the customer experience and store operations; and to identify, develop and lead talent for the store team. The store manager is responsible for ensuring consistently high-quality customer experiences by applying a hospitality mindset and delivering on the Express brand purpose: We Create Confidence. We Inspire Self‑Expression. Key Responsibilities Talent Support an environment that encourages an exceptionally high level of store morale Focus all store associates on creating an environment built on teamwork and a "one team" mentality Coach, teach, recognize, and manage all aspects of performance and development for all store associates to encourage professional growth, retain and build a bench of talent Build a succession plan for all roles Identify and nurture the growth of high performing store associates Develop and maximize the success of store associates to achieve sales potential and customer experience Attract, recruit and hire all store associates Customer and Associate Experience Lead, model, teach, and coach for consistent focus on customer engagement according to our Customer Experience Philosophy Create a culture of proactive customer engagement Display expert knowledge of product, company policies, promotions, loyalty programs and lead the education of the team on all areas of the customer and associate experience Provide leadership with product launches, window changes, visual presentation standards, signage placement, etc. Resolve customer complaints to a positive outcome by determining the source of issues and taking initiative to identify and resolve them Drive loyalty and credit card acquisition through an engaged store team Create a positive in‑store experience through visual standards Execution Manage all aspects of daily store operations Ensure all store associates have clarity on goals and action plans Create clear action plans that optimize results Direct workload and ensure execution of plans and strategies across the store Ensure adherence to Company Policies and the safety of store associates and customers Direct merchandise flow, such as shipment, replenishment, and omni‑channel operations, throughout the store Optimize sales/operations opportunity, by leading the associates consistently to execute merchandising strategies, operations, loyalty programs and other company initiatives Ensure an effective schedule with the right associate in the right place at the right time Manage controllable expenses and ensure loss prevention and safety standards are in place Essential Qualifications Three to five years previous store management experience including responsibility for annual sales volume of $3 million plus Proven ability to increase sales and store profitability Proven ability to network, recruit, interview, train, develop and promote associates Ability to travel periodically, as needed for meetings Ability to move medium to large items weighing up to 50 pounds Preferred Qualifications (Skills and Abilities) Previous retail experience preferred Ability to effectively communicate with customers, peers and supervisors Demonstrated sales accountability Collaborative, respectful team member Ability to multitask and handle multiple customers and/or processes at once Application Requirements Applicants must be currently authorized to work full‑time in the United States. PHOENIX does not sponsor visas for this position. Equal Opportunity Employer PHOENIX is an equal opportunity employer. PHOENIX does not discriminate in recruitment, hiring, or any other employment practices on the basis of any protected characteristic. PHOENIX is committed to providing reasonable accommodations to individuals with disabilities. For accommodation requests, contact View phone number on click.appcast.io and say 'Associate Relations' or email View email address on click.appcast.io. #J-18808-Ljbffr