Patient Services Representative

Patient Services Representative

Location: Tulsa, OK 74136 Duration: 13 weeks Shift: Days, Mon - Fri, 8:00A - 4:30P

Job Responsibilities:

• Schedule patient appointments via phone and in person.
• Register new patients and update patient demographics.
• Answer and route incoming phone calls.
• Prepare and maintain provider schedules.
• Coordinate appointments requiring multiple services.
• Greet and check patients in and out for appointments.
• Collect patient payments and issue receipts.
• Balance and close the daily cash box.
• Prepare encounter forms, billing packets, and daily deposits.
• Code procedures and diagnoses.
• Verify provider signatures and documentation.
• Copy insurance cards and process patient paperwork.
• Prepare ancillary service forms (X-rays, vascular services, etc.).
• Print and fax physician schedules.
• Maintain patient charts and medical records.
• Request, file, retrieve, and organize medical records.
• Prepare new patient charts and inactive chart storage.
• Verify insurance eligibility and primary care providers.
• Obtain referrals and prior authorizations.
• Discuss financial accounts and sliding fee eligibility with patients.
• Maintain office supplies and coordinate reordering.
• Prepare physician correspondence and immunization cards.
• Sort, distribute, and log incoming mail.
• Maintain HIPAA compliance and patient confidentiality.
• Provide excellent customer service in a fast-paced clinic environment.
• Work collaboratively with physicians, staff, and patients.

Requirements:

• Minimum 1 year of professional work experience.
• Professional front office, patient-facing experience required.
• Experience in a fast-paced healthcare environment.
• EMR experience preferred.
• Patient registration experience preferred.
• Strong verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Proficiency with Microsoft Office.
• Ability to multitask and work efficiently under pressure.
• High attention to detail and organizational skills.
• No license or certification required.

Preferences:

• Patient registration experience.