FCM - Corporate Travel Consultant

FCM - Corporate Travel Consultant (Dedicated Onsite) - St. Louis, Missouri Job no: 530716 Brand: FCM Work type: Full time Location: Missouri Categories: Sales and Customer Service FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programmes for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience. About the Opportunity This is a unique and exciting dedicated onsite corporate travel consultant opportunity where you will be embedded directly at our client’s location, serving as their exclusive, go‑to travel expert. This is not a typical call centre or remote role – you will become a true extension of our client’s team, building meaningful relationships and delivering a highly personalised level of service that sets this position apart. The role involves arranging domestic and complex international travel for busy executives, including air, car, hotel and ground transportation. You will spend four weeks in paid training, boosting your knowledge, training on contract airfares and sharpening your Sabre skills. Our corporate travel agents handle the air, car, rail and ground transportation bookings as well as the ticketing, changes, exchanges and queue management. You will also need to offer exceptional customer service to satisfy business travellers’ needs and develop relationships with them for future travel arrangements. Business hours are 9:00 AM to 7:00 PM ET / 8:00 AM – 6:00 PM CT, Monday‑Friday. A typical schedule includes a 40‑hour week with five 8‑hour shifts. About the Location This dedicated onsite role is based in a professional office environment located in Chesterfield, MO, a thriving suburban business community just west of St. Louis. The area offers easy highway access, a variety of nearby dining and shopping options, and a welcoming professional atmosphere. About the Client You will be working onsite supporting a large, globally recognised technology and software solutions company that serves some of the world’s leading communications and media providers. With a strong presence in over 85 countries and a commitment to innovation, this client offers a dynamic, collaborative, and professional work environment that makes this onsite role a truly unique and rewarding opportunity. Key Responsibilities Serve as the dedicated onsite travel expert, acting as a seamless extension of the client’s team Build rapport and develop a relationship with business travellers to ensure their travel needs are met by a trusted team of Corporate Travel professionals Ensure accurate and timely completion of reservations while meeting travellers’ needs Execute all responsibilities within company guidelines for customer service, documentation of PNRS and profiles, ticketing, invoicing, and maintain accuracy throughout Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements Deliver consultative support and exceptional customer service throughout the booking process Keep clients informed about all necessary travel documents and health requirements for their destinations Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans Experience & Qualifications 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travellers In‑depth familiarity with current Sabre GDS for fare calculations, itinerary management, and ticket issuance Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings Proficiency in ticketing procedures and scripting, with the ability to handle complex itinerary changes and exchanges for both international and domestic travel Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements A polished and professional demeanour when interacting with clients and colleagues Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction The capacity to make quick and effective decisions to resolve travel‑related issues promptly Excellent communication skills to keep clients informed and reassured throughout the travel process A deep commitment to delivering exceptional customer service with a focus on client satisfaction Comfortable and proficient in using travel booking systems and various communication tools Strong technical aptitude with the ability to troubleshoot and adapt to new technologies Self‑motivated with the ability to work independently and manage tasks successfully Ability to thrive in an onsite, client‑facing environment and represent FCM professionally at all times Work Perks! – What’s in it for you Have fun: At the heart of everything we do at Flight Centre is a desire to have fun Reward & Recognition: Celebrate success at regular Buzz Nights and the annual Global Gathering Use your smarts: Our people use quick thinking, expertise, and tenacity to always figure things out Love for travel: We were founded by people who wanted to travel and want others to do the same Personal connections: We are a big business founded on personal relationships Diversity, Equity & Inclusion: Commitment to DEI through initiatives such as Diversity Day, Employee Resource Groups, DEI education, and inclusive recruitment protocols A career, not a job: Genuine opportunities for people to grow and evolve We back our people all the way: Strong commitment to supporting every employee in professional and personal development Giving Back: Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold‑certified office spaces, and 1 paid Volunteer Day per year Benefits Include Paid Time Off: Comprehensive package including up to 15 vacation days (pro‑rated upon hire, increasing to 20 after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognised holidays annually Travel perks/discounts Health & Wellness programmes and Employee Financial Wellness services National/International award nights and conferences Health benefits including medical, dental, vision, gender‑affirming care, and fertility care Insurance including hospital indemnity, AD&D, critical illness, long‑term and short‑term disability Flexible Spending Accounts Employee Assistance Programme 401(k) programme with partial match Tuition Reimbursement Programme Employee Share Plan – Ability to purchase company stock on the Australian Stock Exchange with partial company match, subject to terms and conditions Global career opportunities within a network of brands and businesses Vacation, personal, and sick time accrual rates will vary based on full‑time or part‑time employee status. Recognised holidays are either paid time off or, if required to work, holiday pay rate, and may vary depending on state. If this sounds like the opportunity you have been waiting for, then apply now. For this position, we anticipate offering an hourly pay rate of $31.25 – $34.62 plus commission/incentive earnings based on achievable targets. The hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements. On‑target earnings average between $65,000 – $81,000. The annual salary range listed represents the total compensation package, excluding benefits. We thank all candidates for their interest; however, only those selected to continue in the process will be contacted. We are an affirmative action and equal opportunity employer committed to providing a barrier‑free pathway throughout our recruitment process. We welcome accommodation requests to make our hiring and onboarding experience as accessible as possible. Please advise us about accommodation needs at any point by contacting our recruitment team at View email address on click.appcast.io. Equal Employment Opportunity Statement Our number one philosophy? Our people. Flight Centre Travel Group USA’s promise is to provide an environment with equality of respect, dignity and opportunity for all our employees. We value an inclusive and supportive workplace which truly reflects the diversity of our society. #J-18808-Ljbffr FCM