Senior Compliance Lead - Complaints & Disputes

Kikoff is seeking a Manager, Complaints & Disputes Compliance in Phoenix to own and mature our consumer complaints and disputes program. You will ensure timely regulatory-compliant responses and scale operations with the Customer Experience, Legal, and Product teams.

You will lead investigations, develop procedures, and apply AI to organize volume, summarize records, and draft responses for review. This role requires deep CFPB, FCRA, Reg E knowledge and prior leadership experience.