Travel Reservation Agent

Travel Reservation Agent

Academy is seeking a full-time highly motivated individual to provide sales support in our charter sales department. As a Travel Reservation Agent at Academy, you will have the opportunity to join the largest privately owned and operated transportation company in the U.S.

This position is located in Baltimore, MD (Free private on-site parking)

Travel Reservation Agent Responsibilities:

• Answer incoming calls and assist customers with their charter bus reservations
• Provide information about our services and fleet
• Process reservations accurately and efficiently
• Handle cancellations and modifications to existing reservations
• Maintain accurate records of reservations and customer information
• Respond to customer inquiries in a timely and professional manner
• Keep the lines of communication open between our sales managers and customers

Travel Reservation Agent Desired Qualities and Skills:

• Dependable self-starter that takes initiative and accountability
• Solid customer service experience
• Effective communicator, written and verbal, by phone and email
• Uses active listening techniques, and clear speaking manner with customers
• Establishes and maintains effective working relationships with leadership, colleagues and customers
• Works well in a team oriented environment
• Organized, detail oriented, planner, and multi-tasker
• Superb time management skills

Travel Reservation Agent Requirements:

• 2 years of applicable experience in travel related reservations or customer service role
• Experience working in Outlook, Word, Excel and Powerpoint

Health Insurance and Benefits Offered Include:

• Medical, Dental, Vision, Prescription and Life insurance
• Supplemental coverages
• 401K plan
• Paid Time Off and Holiday Pay

Academy is an Equal Opportunity Employer.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.