Customer Service Representative

Job Description

Job Description

Customer Service Representative (Insurance)

Job Overview We are seeking a personable, reliable, and detail-oriented Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our policyholders, assisting with inquiries, processing policy updates, and providing exceptional support. While prior experience in the insurance industry is preferred, it is not mandatory—we are willing to train the right individual who possesses strong communication skills and a dependable work ethic.

Key Responsibilities

• Deliver friendly, professional support to incoming client inquiries via phone, email, and in-person.
• Assist clients with policy changes, billing questions, claim status updates, and general coverage information.
• Maintain accurate, up-to-date client records within the agency management system.
• Build positive relationships with policyholders through dependable and proactive service.
• Collaborate with insurance carriers and internal account managers to resolve complex customer requests.

Qualifications & Requirements

• Active Property & Casualty (P&C) or Life & Health License (Required upon hire or within an agreed timeframe).
• Strong interpersonal and communication skills; personable and comfortable talking with clients daily.
• Proven reliability with a strong track record of punctuality and attendance.
• High school diploma or equivalent (Associate’s or Bachelor’s degree is a plus).
• Previous experience in an insurance agency or brokerage setting preferred, but not required.
• Comfort with standard office software, phone systems, and database navigation.

Position Details & Compensation

• Employment Status: Full-Time or Part-Time options available.
• Pay Rate: $18.00 – $22.00 per hour (commensurate with experience and licensing).
• Schedule: Standard business hours with flexibility depending on full-time/part-time status.

Benefits Included

• Paid Time Off (PTO) (accrued paid vacation, personal, and sick days).
• Ongoing professional development and licensing support.

Note: Medical, Dental, and Vision insurance coverage are not offered for this position.

Founded in 1946, Alfa Insurance is a trusted, top-rated provider offering comprehensive auto, home, life, and business coverage to over one million customers across the Southeast. Our local agency in Rome, Georgia, serves as a community-focused extension of that legacy, dedicated to protecting families and small businesses throughout Floyd County and neighboring areas. Driven by values of integrity and exceptional customer care, our team strives to provide personalized financial security and dependable service to every client we serve.

Company Description

Founded in 1946, Alfa Insurance is a trusted, top-rated provider offering comprehensive auto, home, life, and business coverage to over one million customers across the Southeast. Our local agency in Rome, Georgia, serves as a community-focused extension of that legacy, dedicated to protecting families and small businesses throughout Floyd County and neighboring areas. Driven by values of integrity and exceptional customer care, our team strives to provide personalized financial security and dependable service to every client we serve.