IT Associate

Position Summary Parker Hannifin is a global leader in the industrial manufacturing and aerospace sectors. The Sporlan division focuses on cooling and refrigeration markets. Job Purpose Statement Develop and support applications and hardware in an office and manufacturing environment. Configure and troubleshoot all types of hardware used throughout a $600m business. Train and assist users as required. Apply current technology standards to satisfy customer requirements and solve business-related issues. Duties and Responsibilities Analyze and resolve IT issues reported from more than 1500 internal users/customers across 8 locations via a ServiceNow ticketing system. Support and adhere to Parker’s Code of Ethics, ISO requirements, policies, and procedures. Write SQL queries as needed to correct issues or build reports for the business. Use Zebra label printers (ZPL) or be willing to learn. Experience with BarTender or Loftware labeling technologies is a plus. Project‑management experience or a PMP certification is a plus. Interpret user complaints and needs and quickly work to permanently resolve them. Communicate openly, honestly, and professionally, resolving up to 50 service tickets each month depending on complexity. Learn custom and packaged applications, modify or adapt configurations, and devise the most efficient methods to deploy and support IT systems at all division locations. Analyze procedures, identify logical errors, recommend solutions, and implement fixes to ensure issues were resolved. Document procedures for future reference and keep the IT Wiki up to date with current desk instructions. Train and assist users as needed; IT is expected to be an expert in all things. Set up new laptops and troubleshoot PCs, printers, and scan‑gun issues throughout the organization. Manage incoming tickets (ServiceNow), keeping active and assigned tickets to a minimum. Work with the customer to resolve issues to their satisfaction. Take initiative to contact individuals regarding reported issues and assigned projects. Think logically, break down large issues into manageable pieces, and resolve each systematically. Be willing to research and find answers when a solution is not immediately obvious. Review existing and new programs and refine them for maximum effectiveness. Qualification Requirements To perform this job successfully, an individual must be able to perform essential functions satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience Bachelor’s degree (4‑year) from college or university and a minimum of one year of related experience, or a combination of experience and education. A two‑year degree may be considered with significant experience and PMP and A+ or Network+ certifications. Language Skills Ability to communicate efficiently, read, analyze, and interpret general business topics, periodicals, and technical procedures. Ability to understand computer program logic and general documentation, present information, and respond to questions from all levels of the organization. Certificates, Licenses, Registrations Any industry‑relevant certificates such as CompTIA A+, PMP, SQL, etc. are an added benefit. Reasoning Ability Ability to solve practical and analytical problems and handle situations with limited standardization. Interpret instructions presented in written, oral, diagrammatic, or scheduling form. Other Skills and Abilities Operate office equipment; possess internal working knowledge of all types of IT hardware. Quick study, ability to move forward with partial information, and willingness to pivot when additional information becomes available. Equal Employment Opportunity Parker is an Equal Opportunity and affirmative‑action employer. Employment decisions are based on job‑related reasons, regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other protected status. U.S. citizenship, permanent residency, or other appropriate status is required for certain positions in accordance with U.S. import and export regulations. (“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”). If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission. #J-18808-Ljbffr