Customs & Trade Operations Manager - Franklin, TN

Customs & Trade Operations Manager - Franklin, TN Position: Customs & Trade Operations Manager Location: Franklin, TN Job Schedule: Full-time hybrid (M-TH in office, F remote) Education Requirement: Bachelor’s degree in international trade, accounting, or other related disciplines. US Customs Broker’s License in good standing with US Customs and Border Protection required. Sponsorship: NO Job Summary Manages operations for US and Canada import and export of vehicles and service parts for resale, production parts, machinery and equipment for use in production at NNA’s US Foreign Trade Zones manufacturing plants, and pre‑production products for testing, evaluation, and exhibition purposes. Manages NNA’s customs brokers, ACE Portal, and other professional services, customs bonds, LOAs, and powers of attorney. Manages the Global Trade Management System (GTM), ISF filing, and handling of non‑standard import/export shipments. Responsible for export filing system management and manual AES filings. Manages operational expense budgets. Works closely with other compliance managers to ensure operational processes are compliant and updated as needed. Investigates and resolves complex operational issues involving cross‑functional groups and multiple locations daily. A Day in the Life Manages US Customs entry and other import procedures for vehicles and service parts for resale and production parts for manufacturing. Manages team in Canada for same activities. Manages non‑standard export shipments and corresponding manual AES filing. Manages GTM, ISF filing, and export filing system. Responsible for managing all systems projects related to these systems and licensed software applications utilized by the department. Manages national customs brokerage services contracts and vendors performing ISF & AES filings. Manages cost benefit analysis for operational activities. Manages prototype vehicle imports, carnets, and other temporary import shipments. Manages Nissan’s CTPAT Program. Manages ACH accounting and PMS program for duty payment and entry records retention. Manages customs bonds, LOAs and powers of attorney. Identifies, applies, and manages use of available US customs administrative and corrective procedures to minimize NNA’s exposure to penalties or loss of import privileges which would negatively affect NNA’s supply chain and cost of doing business. Assists with maintenance of and regulatory compliance for NNA’s part database as part of a larger Integrated Global Trade Management system. Manages daily, periodic, and annual audits of customs transactions to ensure compliance with US laws and regulations. Develops and delivers corporate import and other trade compliance training to ensure consistent execution of documented procedures across product groups, support functions, and divisions. Assists upper management in representing NNA to CBP, DOC, and BIS, nationally, as warranted. Investigates and resolves complex technical matters under related responsibilities. Develops, implements, monitors, and updates import procedures and record retention in compliance with federal regulations and NNA corporate policy. Manages employees by establishing annual performance goals, allocating resources, and assessing performance. Supervises and provides leadership, coaching, guidance, training, career counseling, and staff development. Performs other related duties as necessary. Who We’re Looking for Required 10 or more years of related professional experience. 2 or more years in a trade compliance supervisory position for an automotive, manufacturing, or other complex industry. Bachelor’s degree in international trade, accounting, or other related disciplines. US Customs Broker’s License in good standing with US Customs and Border Protection required. Extensive knowledge of customs and trade regulations, compliance, operations, strategy, and cost reduction. Knowledge of Customs Valuation, Harmonized System (Schedule B) classification, CTPAT, and other customs/import related compliance matters under US law. Excellent verbal and written skills. Excellent problem solving and people management skills. Able to work in a fast‑paced, dynamic work environment with minimal supervision. Experience developing, implementing, monitoring, and continuously improving trade compliance policies and procedures. Knowledge of US and foreign customs procedures and requirements. Proficiency in MS Office Products (Word, Excel, PowerPoint). Working knowledge of Automated Commercial Environment (ACE), ACE Portal, and Automated Broker Interface (ABI). Ability to serve as ACE “Account Owner” for the company. Travel Occasional domestic and international travel required. Additional Information Salary range: $144,000–$150,000 depending on experience. Benefits will be provided by Nissan at time of offer. Car allowance $565 per month, up to 10% annual bonus, relocation package, and other benefits. Must have a valid US Customs Broker’s License in good standing. Equal Employment Opportunity We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. #J-18808-Ljbffr