Success Coach III - Marriage Matters Dept

Job Description

Job Description

Job Overview  

The Success Coach III serves as a dynamic ambassador, facilitator, and mentor for Be Strong International’s Marriage Program. This role blends program delivery
and community engagement to help couples strengthen their connection through the Heart Skills™ framework. The Success Coach III embodies an entrepreneurial spirit with the ability to inspire participants, pitch the program to community partners, manage couples’ progress through case management, and represent Be Strong with enthusiasm and professionalism.
The ideal candidate is energetic, engaging, and passionate about relationship health. They possess strong public speaking and facilitation skills, are comfortable leading workshops, and thrive on helping couples achieve measurable growth and transformation. 

Manager to list the top 5 critical duties for this role
(these will be used to qualify/measure a new hire during their probationary performance review). 

1. Program Facilitation & Participant Engagement - Facilitate high-quality Be Strong Couples workshops using approved curriculum and Heart Skills™ methodology, maintaining an average participant satisfaction rate of 90% or higher. 
2. Case Management
   Support - Provide individualized coaching, follow-up, and resource referrals for assigned couples, ensuring that at least 80% complete their program goals and demonstrate measurable relational improvement. 
3. Program Promotion & Community Outreach - Proactively pitch the program to community partners, churches, and organizations to recruit participants and increase program visibility, achieving quarterly recruitment goals as
   established by the Program Manager. 
4. Data & Reporting Compliance - Maintain
   accurate records in the agency’s data system, complete all participant documentation and reports within required timeframes, and meet all funder compliance standards. 
5. Stakeholder Communication & Collaboration - Build strong relationships with program partners, facilitators, and internal teams to ensure seamless delivery and represent Be Strong with professionalism at events, meetings, and media engagements. 

Additional Responsibilities and Duties  

• Facilitate group workshops that engage couples in meaningful dialogue, reflection, and application of relational tools.
• Conduct intake and assessment meetings with couples to identify goals and needs.
• Develop couples’ action plans and track progress toward relational milestones, as needed.
  
• Collaborate with program leadership to evaluate outcomes and improve delivery based on participant feedback.
• Participate in outreach events, presentations, and networking opportunities to promote the program.
  
• Support grant deliverables by ensuring timely submission of attendance, outcome data, and success stories.
• Attend funder trainings and professional development sessions as required. 
• Ensure curriculum fidelity, program quality, and compliance with all applicable federal, state, and county regulations, as well as funder and foundation requirements.
  
• Attend required program meetings with Program Manager and ensure that all tasks are completed and that all program requirements are met.
  
• Adhere to data collection processes and systems; ensure data accuracy, timeliness, and consistency for reporting, evaluation, and decision-making purposes.
  
• Track, analyze, and compile program performance data and KPIs.
• Adhere to programmatic systems and processes that drive efficiency, productivity, and program impact.
  
• Collaborate with the Communications and Marketing Team to increase awareness of the program through internal and external messaging, social media, community outreach and establish community partnerships.
  
• Build and maintain strong partnerships with schools, community organizations, and business partners; assist with securing agreements, letters of support, memorandums of understanding, and other collaborative opportunities that enhance program visibility and sustainability.
  
• Ensure timely submission of required reports, data summaries, and program documentation to funders and internal leadership.
  
• Proactively communicate with the Program Manager and Sr. Program Manager
  regarding program performance, challenges, funding risks, or opportunities for improvement.
  
• Lead or participate in strategic planning meetings, goal setting, and program improvement initiatives that align with organizational growth and innovation.
  
• Reinforce and model Be Strong International’s core values across all program operations and staff leadership.
  
• Complete all required trainings before established deadlines and perform other duties as assigned.
  

Required Experience, Qualifications and Skill  

• Bachelor’s degree in management, social work, communications, human services, or related field is required.
  
• Bilingual (English and Spanish or English and Creole preferred)
  
• Minimum of three (3) years of experience as a coach or case manager. 
  
• Proven track record of facilitation toward achieving participant engagement and enrollment targets
  
• Demonstrated knowledge of positive, practical healthy relationship education, with a passion for helping
  families achieve positive life outcomes.
  
• Familiarity with Miami Dade and Broward County communities and their diverse populations.
  
• Proficiency in Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) and comfort learning new software systems.
  
• Strong strategic thinking, organizational, and analytical skills, with the ability to interpret data and apply insights to program improvement.
  
• Exceptional verbal and written communication skills, with the ability to prepare presentations for internal and external audiences.
  
• Highly organized, detail oriented, and self-motivated, with the ability to prioritize tasks and manage multiple projects under tight deadlines.
  
• Strong business acumen, customer service orientation, and the ability to build collaborative relationships across departments and with community stakeholders.
  
• Excellent time management and adaptability in fast paced environments.
  
• Entrepreneurial spirit and a highly motivate self-starter
  
• Ability to commute to BSI sites and additional partnering agencies located in Miami Dade and Broward County. 

Competencies  

• Leadership and Team Development: Demonstrates the ability to motivate, guide, and develop team members to achieve program and organizational goals.
  
• Strategic Thinking: Plans and execute initiatives that align with Be Strong International’s mission and long-term objectives.
  
• Program and Operational Excellence: Ensures programs are delivered with high quality, compliance, and effectiveness through clear systems and accountability.
  
• Communication: Communicates clearly, professionally, and persuasively in both written and verbal form across all levels of the organization.
  
• Analytical Thinking: Uses data to identify trends, evaluate performance, and inform decisions that enhance program outcomes.
  
• Collaboration and Relationship Building: Builds positive relationships internally and externally, fostering trust and teamwork among diverse partners and stakeholders.
  
• Problem Solving: Anticipates challenges, identifies solutions, and takes decisive action to maintain program success and operational efficiency.
  
• Adaptability: Adjusts to changing priorities, funding requirements, and organizational needs while maintaining focus on key objectives.
  
• Fiscal Responsibility: Manages budgets and resources prudently to meet program goals and ensure compliance with funder guidelines.
  
• Cultural Competence: Understands and respects the diverse backgrounds and experiences of youth, families, and staff served by Be Strong International.

Physical Demands:  

This position is regularly required to sit, stand, walk, speak, and hear. The position requires extensive computer use so the employee must have sufficient hand dexterity to use a computer keyboard and be capable of reading a computer screen. The employee must occasionally lift and/or move up to 30 pounds. Reasonable accommodation may be made to enable otherwise qualified individuals with disabilities to perform the essential functions. 

Limitations and Disclaimer:  
This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws.  Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently. Continued employment remains on an “at-will” basis. 

We are an equal opportunity employer. We consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, or any other legally protected status. Hiring is contingent to references and Level II background screening and Sex Offender background check successfully passed