Automotive Service Advisor

Service AdvisorAs a Service Advisor at Sanderson Ford, you’ll be the first point of contact for customers: listening to their needs, scheduling service, and helping ensure a smooth repair process. You’ll be part of a dealership that values its history, its people, and its commitment to serving customers and the community. A consistent winner of the President’s Award, Sanderson Ford is Ford’s most awarded dealership for customer service and was built by service. If you’re committed to quality service, don’t hesitate to apply!BenefitsCompetitive PayFlexible Working HoursNew & Used Vehicle Purchase DiscountsService & Parts DiscountsHealth InsuranceDental & Vision CoverageLife InsuranceDisability CoveragePTO & Sick Leave401(k) Retirement PlanPaid VacationPaid HolidaysProvided UniformsContact Us for Details!ResponsibilitiesGreet customers promptly and professionallyGather customer and vehicle informationAccurately document vehicle symptoms as described by the customerRecommend maintenance based on vehicle age, mileage, and service historyPrepare clear and accurate repair estimatesEstablish follow-up times and maintain active communication with customersMonitor vehicle progress throughout the day and provide timely updatesEnsure final invoices match completed repair order workExplain all repairs, services, and charges to customersRequirementsMinimum 3 years of experience in a service departmentPrevious Ford dealership experience is a plusStrong automotive knowledge and problem-solving abilityProven track record of exceptional customer serviceExperience as a Service Advisor, Assistant Lane Manager, or Service ConsultantEnergetic, positive, and professional attitudeCommitment to a long-term career with a growing organizationStrong computer skills and willingness to learn new systemsAbility to lift 50 lbs and stand for extended periodsAbility to thrive in a fast-paced environmentHigh school diploma or equivalentAbility to pass background and drug screeningSanderson Ford is an Equal Opportunity Employer committed to diversity and inclusion. We prohibit discrimination based on race, color, religion, sex, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic under federal, state, or local law.