Case Manager

Position Summary The Student Support Case Manager (SSCM) housed within the Student Support Care Team and reporting to the Associate Dean of Students for Student Support is a specialized position focused on supporting students and the College community. The SSCM blends direct support with collaboration and consultation with colleagues across campus and external support systems. The SSCM provides non‑clinical student consultation and support, coordinates student referrals, develops reporting systems, and leads efforts to address factors contributing to student attrition and improve student experience and success. The SSCM works with students who struggle with psychological health, physical health, crime victimization, relationship violence/sexual assault, economic concerns, and social adjustment through a variety of interventions, referrals, and follow‑up services. The SSCM builds and fosters relationships with internal and external stakeholders with a holistic approach to student and campus support. This is a part‑time benefited position with a 90% work schedule. Full time during the academic year with 4 weeks off in the summer. Responsibilities Respond to daily case management functions, including student emergencies, consultations with college community members, and parent/student inquiries and concerns. Assist in the improvement and implementation of departmental policies and procedures, including case management policies and protocols, outreach and education, campus wellness initiatives, and departmental publications. Provide management and oversight of records and files related to the student case load. Ensure that records and data are up‑to‑date and maintained in accordance with office and college policies and federal and state regulations. Assist in preparing reports and analyses as requested. Establish and foster relationships with campus partners in the Division of Student Life and across the college community to collaborate on early identification and intervention with at‑risk students and students in distress. Work with the Associate Dean of Students for Academics to coordinate notifications for academic interruption due to extenuating circumstances. Facilitate medical leaves of absence and return to the college following a medical leave. Serve as a resource and consultant to faculty, staff, and students on recognizing and responding to student distress. Serve on department, division, and college committees and task forces as requested. Represent the department at campus presentations, professional meetings, and conferences as requested. Provide support as instructed by the Associate Dean of Students and/or other leadership in responding to campus crises and emergencies. Perform other duties as assigned. Education & Experience Master’s degree in Social Work, Counseling, Higher‑Ed Counseling, or a related field required. At least 3‑5 years of post‑master’s experience in higher education or a closely related setting. Prior experience in higher education case management preferred. Experience utilizing student development and case management models to aid in personal growth and development of college‑aged individuals preferred. Experience working with student victims and respondents of sexual assault and relationship violence preferred. Experience in relationship building and accessing local and national resources for students preferred. Equivalent combination of education and experience will be considered. Knowledge, Skills & Abilities Demonstrated skills in crisis/student support related areas such as sexual assault, relationship violence, psychological distress, severe medical concerns, family or origin issues, academic difficulty, identity, substance abuse, eating disorders, and adjustment. Demonstrated ability to work with diverse communities in an academic setting. Knowledge of federal and state laws applicable to the position, including FERPA, Title IX, and Title II. Demonstrated knowledge of conflict mediation and crisis de‑escalation. Ability to navigate complex systems and assist others in doing so. Excellent interpersonal, oral, and written communication skills. Proven excellence in time management and the ability to multitask. Ability to think critically and solve problems, and to handle a large caseload of students. Good judgment and the ability to handle confidential/sensitive information with discretion. Demonstrated cultural competence and inclusiveness when working with populations of diverse cultures and identities addressing diversity, health, and social justice issues. Demonstrated ability to build and foster relationships with colleagues and external support providers. Demonstrated knowledge of case management systems and experience managing responses to crisis situations. Compensation Range $72,000 - $84,000 per year EEO Policy Hamilton College is an equal opportunity employer and is committed to creating an accessible, supportive environment and an educational experience that recognizes a wide array of experiences, backgrounds, and viewpoints as integral components of academic excellence. Candidates who can contribute to those goals are encouraged to apply and identify their strengths in these areas. Benefits Competitive salary and benefits. Please refer to internal resources for additional details. #J-18808-Ljbffr Hamilton College