Medical Receptionist Floater-Eastern Region

Job Description

Job Description

About Company:

North Florida Pediatrics (NFP) is a trusted and leading provider of comprehensive pediatric care, proudly serving families throughout North Florida. Founded with a mission to deliver high-quality, compassionate, and accessible healthcare, NFP is committed to nurturing the physical, emotional, and developmental well-being of every child we serve.

With multiple clinic locations, a team of dedicated pediatric professionals, and a strong focus on preventive care, NFP offers a wide range of services including well-child visits, immunizations, chronic disease management, and behavioral health support. We believe in building long-lasting relationships with our patients and their families, creating a welcoming environment where children can thrive.

At NFP, we also invest in innovation, continuous improvement, and community partnerships to ensure that every child receives the best possible care—today and into the future.

Our Mission:
To provide exceptional, compassionate care to children and families across North Florida, helping every child grow up healthy and strong.

About the Role:

The Medical Receptionist Floater for the Eastern Region plays a critical role in ensuring smooth and efficient front-desk operations across multiple healthcare facilities. This position requires adaptability and excellent organizational skills to provide consistent, high-quality patient service in various clinic environments. The primary goal is to manage patient check-ins, appointment scheduling, and communication with medical staff while maintaining confidentiality and professionalism. By floating between locations, the receptionist supports clinics during peak times, staff absences, or special events, ensuring uninterrupted patient care and administrative workflow. Ultimately, this role contributes to a positive patient experience and the overall operational success of the healthcare network in the Eastern Region.

Minimum Qualifications:

• High school diploma or equivalent.
• At least 1 year of experience in a medical receptionist or front-desk role within a healthcare setting.
• Proficiency with electronic health record (EHR) systems and standard office software (e.g., Microsoft Office).
• Strong communication and interpersonal skills to interact effectively with patients and healthcare staff.
• Ability to travel and work at multiple clinic locations within the Eastern Region as required.

Preferred Qualifications:

• Certification as a Medical Administrative Assistant (CMAA) or equivalent.
• Experience working in a multi-site healthcare organization or as a floater receptionist.
• Familiarity with medical terminology and insurance verification processes.
• Bilingual abilities, particularly in Spanish or other commonly spoken languages in the region.
• Demonstrated ability to handle high-volume patient interactions with professionalism and empathy.

Responsibilities:

• Greet and check in patients promptly and courteously at multiple healthcare facilities within the Eastern Region.
• Manage appointment scheduling, cancellations, and rescheduling using electronic health record (EHR) systems.
• Verify patient insurance information and collect co-pays or payments as required.
• Answer incoming calls, respond to patient inquiries, and direct calls to appropriate medical personnel.
• Maintain accurate patient records and ensure compliance with HIPAA and other privacy regulations.
• Coordinate with clinical and administrative staff to facilitate smooth patient flow and resolve scheduling conflicts.
• Adapt quickly to different clinic environments, policies, and team dynamics while maintaining consistent service quality.
• Assist with administrative tasks such as filing, faxing, and data entry as needed during float assignments.

Skills:

The required skills enable the Medical Receptionist Floater to efficiently manage patient interactions, appointment scheduling, and administrative duties across diverse clinical settings. Proficiency with EHR systems and office software ensures accurate data entry and seamless communication with healthcare teams. Strong interpersonal and communication skills are essential for providing compassionate patient service and coordinating with staff under varying conditions. Preferred skills such as bilingualism and medical administrative certification enhance the ability to serve a broader patient population and navigate complex healthcare processes. Together, these skills support the receptionist's adaptability and effectiveness in maintaining high standards of patient care and operational efficiency throughout the Eastern Region.