Quality Assurance Specialist (Remote)

NexRep LLC, a remote-first customer support marketplace, seeks a Quality Specialist to analyze calls, emails, social media, and SMS from independent contractors, identify trends, and work with certification and operations teams to ensure client standards. In this non-exempt full-time role, you will monitor interactions, provide feedback, calibrate scoring with clients, and help improve client satisfaction. Proficiency in Office 365 and Excel, collaboration, detail-orientation, and independent #J-18808-Ljbffr NexRep LLC