MAITRE D

Job Summary

Responsible for checking in and managing the seating of all guests, both reservations and walk-ins. Manages reservation book and accepts walk-in guests to help maximize seating for each shift. Acknowledges and interacts with the restaurant guests, fellow employees, and supervisors in a polite and courteous manner to ensure gracious hospitality.

Job Activities

• Maintain professional appearance standards as directed in the Company Employee Handbook.
• Anticipates and accommodates all needs of the guest.
• Maintains the general cleanliness and orderliness of the entrance area and entire venue.
• Complies with Department of Health and company sanitation standards.
• Actively takes and processes reservations.
• Assists with incoming calls and answering guest questions.
• Strategically plots reservations, and appropriately accomodates walk-ins to ensure a smooth shift.
• Provides dining room team with initial table set-up.
• Properly sets-up front desk area, performs side-work and other opening/closing procedures as directed by management, including:
• Ensures all appropriate menus are printed and ready for service.
• Ensures that all menu books are organized with current menus.
• Performs opening side-work as prescribed.
• Performs closing side-work as prescribed.
• Reports all breakage, damage of equipment or furniture immediately to management.
• Attends and participates in daily pre-service meetings.
• Participates in any training sessions or departmental meetings.
• Learn by listening, observing other team members and sharing knowledge while leading by example.
• Portrays a positive and professional attitude.
• Demonstrates knowledge of Company, its partners and supporting hotel environments.
• Works as part of a team and provides help and support to all fellow team members.

Education, Experience and Skill Requirements

• Company in-venue Maitre d training.
• Previous hospitality experience.
• Previous Maitre d and/or Company Wing experience.
• Experience in a high-volume restaurant/nightclub/lounge.
• Must be able to stand, lift and bend for extended periods of time.
• Must be able to bend and lift to 50 lbs.
• Role may include job duties or tasks requiring repetitive motion.
• Exposure to hot kitchen elements or cleaning materials.
• Must be able to work and remain focused in a fast-paced and ever-changing environment.
• Ability to work a flexible schedule inclusive of varying shifts such as days, evenings, weekends and holidays.

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