Scheduling Coord, Sr - ENT

Scheduling Coordinator, Sr.

Status: Full Time - Monday - Friday 7:30 AM to 4:30 PM

Department: ENT

Location: 2352 Bruce B Downs Blvd, Wesley Chapel, FL. Additional travel to Carrollwood.

Position Summary: The Senior Scheduling Coordinator will communicate regularly with physicians, patients, ancillary and surgical areas to include: scheduling, rescheduling, and cancellation of single/multiple tests and procedures.

Why is Florida Medical Clinic Orlando Health your best place to work?

Education & Career Growth Tuition reimbursement, Public Service Loan Forgiveness (PSLF), and leadership development programs.

Health & Wellness Comprehensive medical, dental, vision, free virtual visits, and well-being programs.

Financial & Retirement Up to 5% employer match on retirement contributions.

Work-Life Balance Four weeks of paid parental leave, PTO, and flexible leave options.

Family & Pet Support Fertility benefits, adoption assistance, backup care for children/elders/pets, and pet insurance.

Responsibilities

Essential Functions

Responsible for maintenance of appropriate departmental schedules. May provide feedback to manager for human resources functions such as hiring, coaching, and counseling. Efficiently and accurately gathers and inputs patient demographic information, insurance verification/authorization and schedules. Accurately communicates prep information, arrival time and arrival location to patient. Inputs and distributes charge management process on a daily basis schedules and cancels multiple diagnostic and interventional procedures. Understands the importance Orlando Health places on providing exemplary customer service with a Patient First Philosophy. Consistently reviews the schedules daily and communicates all changes to appropriate staff. Knowledge of computer applications, multi-line telephone system, printers, copy fax machines, which may include required data en Acts as a liaison to the clinical and business staff to ensure effective and efficient patient management. Assist in training or mentoring of all team members. Provide accurate information of department/procedure specific scheduling criteria to expedite patient preparation, arrival location and time. Maintains reasonably regular, punctual attendance consistent with Orlando Health policies, the ADA, FMLA and other federal, state and local standards. Maintains compliance with all Orlando Health policies and procedures.

Other Related Functions

Monitors workload each day and prioritizing based on department. Accurately uses medical terminology, multi-line phones, and word processing/spreadsheet applications. Regularly communicates with Patient Access and clinical departments regarding registration and scheduling issues. Takes a proactive role in problem resolution.

Qualifications

Education/Training

High school diploma and medical terminology and/or basic anatomy training required. Associate's degree in Business, information systems, clinical field or related may be substituted for up to two (2) years of experience.

Licensure/Certification

None.

Experience

Three (3) years of experience in clinical registration and scheduling. Associated degree in Business, information systems clinical field or related may be substitute for two years of experience