CCB Product Delivery Director - FAS

Overview Join a dynamic team shaping the future of operational technology in Fulfillment & Archive Services. As Product Delivery Director, you will drive mission‑critical initiatives, mentor a global team, and deliver innovative solutions that optimize customer experiences. Leverage your expertise to lead strategic development and operational excellence in a fast‑paced, future‑focused environment. As Product Delivery Director in CCB Operations Technology at JPMorgan Chase, you will lead the strategic development and operational excellence of our Fulfillment & Archive Services platform. You will architect robust support frameworks, drive AI and LLM‑based innovation, and ensure seamless product delivery from inception to deployment. Your leadership will foster a culture of continuous improvement and dynamic innovation, directly impacting the evolution of our document management ecosystem. You will collaborate with engineering teams, business stakeholders, and external vendors to deliver solutions that meet business objectives and regulatory requirements. Your role will be pivotal in mentoring a dedicated team, establishing strategic roadmaps, and driving operational reliability and performance across the product lifecycle. Responsibilities Drive end‑to‑end product lifecycle for Fulfillment & Archive Services, establishing strategic roadmaps aligned with business objectives and regulatory requirements. Oversee product development from conception through deployment, ensuring seamless integration with technology infrastructure and operational reliability. Architect robust technology support frameworks and execute cutting‑edge AI and LLM‑based process engines across the operational landscape. Collaborate with engineering teams, business stakeholders, compliance officers, and external vendors to translate technical concepts into actionable business insights. Lead and mentor a global product delivery team, fostering a culture of continuous improvement and innovation. Direct principal activities across the product delivery journey, including intake, dependency management, release management, product operationalization, delivery feasibility decision‑making, and product performance reporting. Own the change management framework across functional partners, ensuring adherence to risk, controls, compliance, and regulatory requirements. Maintain visibility over product timelines and dependencies, monitor blockers, ensure adequate resourcing, and liaise with stakeholders and functional partners. Coach and mentor the product delivery team on best practices in resource management, dependency management, and deployment techniques. Required Qualifications, Capabilities, and Skills 14 years of experience or equivalent expertise delivering products, projects, or technology applications. Bachelor’s degree in Computer Science, Information Technology, Engineering, or related technical field required. 8 years of progressive experience in technology support roles, with at least 5 years in product management or delivery leadership positions within enterprise technology environments. Demonstrated proficiency in enterprise archive systems, document management platforms, and document or card fulfillment technologies. Strong background in database management, API integration, cloud infrastructure, and modern software development practices. Experience with regulatory compliance frameworks and data governance principles. Proven track record of leading cross‑functional teams and managing complex technology initiatives from conception to delivery. Exceptional verbal and written communication abilities, with experience presenting to senior leadership and translating technical requirements into business value propositions. Extensive experience leading operational management and change readiness. Experience in enterprise‑wide release and deployment processes and strategies. Advanced knowledge of the product development life cycle, technical design, and data analytics. Preferred Qualifications, Capabilities, and Skills Experience in financial services or highly regulated industries. Familiarity with agile and DevOps methodologies. Certifications in relevant technology platforms or project management frameworks. Background in vendor management and contract negotiation for technology services. About Us Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. About The Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We are proud to lead the U.S. in credit card sales and deposit growth and have the most‑used digital solutions – all while ranking first in customer satisfaction. Equal Opportunity Employer / Disability / Veterans We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. #J-18808-Ljbffr JPMorganChase