Store Manager

Store Manager

Join Our Team

We're looking for an energetic, customer-focused Store Manager to lead one of our hospital gift shops. In this role, you'll be responsible for driving sales, leading and developing your team, creating an exceptional shopping experience, and building strong relationships with our hospital partners. If you enjoy retail leadership, coaching others, and making a positive impact every day, we'd love to hear from you.

At Cloverkey, we believe the work we do is about more than retail—it's about serving patients, families, visitors, and hospital staff during meaningful moments. We are committed to creating a positive, supportive workplace where our team members can grow, succeed, and make a difference every day.

Our team is guided by five core values:

• Excellence – We take pride in delivering outstanding service and quality in everything we do.
• Hustle – We bring energy, initiative, and a strong work ethic to every shift.
• Integrity – We do the right thing, act with honesty, and earn the trust of those we serve.
• Legacy – We build lasting relationships and leave a positive impact on our customers, teammates, and hospital partners.
• Teamwork – We support one another, communicate openly, and work together to achieve shared success.

If you're passionate about leading people, delivering exceptional customer service, and making a positive impact, we'd love to have you join our team.

As a valued partner of the hospitals we serve, all candidates selected for employment must successfully complete any required hospital occupational health screenings and onboarding requirements before beginning work. Employment is contingent upon successfully meeting all applicable hospital onboarding and occupational health requirements.

Store Manager Scheduled Hours:

M-F - 7:45am - 4:15pm

What You'll Do

• Lead the daily operations of the gift shop.
• Drive sales performance while communicating goals and results with your team.
• Recruit, train, coach, and develop store team members.
• Create employee schedules that provide excellent customer service while managing labor costs.
• Maintain a clean, organized, and welcoming store environment.
• Execute visual merchandising, product displays, and seasonal promotions.
• Ensure compliance with company policies, hospital requirements, and infection prevention standards.
• Oversee cash handling, register reconciliation, bank deposits, and financial accountability.
• Deliver outstanding customer service and resolve customer concerns professionally.
• Build and maintain positive working relationships with hospital leadership, departments, and volunteers.

Requirements

Qualifications

• Previous retail store management experience required.
• Proven ability to lead, motivate, and develop a team.
• Strong customer service and communication skills.
• Comfortable handling cash and managing daily financial processes.
• Strong organizational and problem-solving abilities.
• Ability to multitask in a fast-paced retail environment.
• Basic math and computer skills.
• Ability to stand for extended periods and perform the physical requirements of a retail environment.
• High School Diploma or equivalent

Knowledge, Skills & Abilities

• Strong leadership and team development skills.
• Excellent customer service and communication skills.
• Ability to motivate others and build positive working relationships.
• Strong organizational, time management, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Knowledge of retail operations, cash handling, and merchandising.
• Basic math skills and proficiency with point-of-sale (POS) systems.
• Ability to analyze sales performance and drive business results.
• Ability to stand for extended periods and perform the physical requirements of the position.

Cloverkey is proud to be an Equal Opportunity Employer. We are committed to creating a workplace where all employees and applicants are treated with dignity and respect. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.