Intake Specialist

Description

Position Overview

McDivitt Law Firm is seeking a motivated, compassionate, and results-oriented Intake Specialist to join our Colorado Springs team.

As the first point of contact for prospective clients, our Intake Specialists play an essential role in creating a positive first impression, building trust, and helping individuals take the first step toward obtaining legal representation. This position requires genuine empathy, patience, and the ability to listen with compassion while guiding individuals through what may be one of the most difficult times in their lives.

The ideal candidate is an excellent communicator who enjoys helping people, possesses strong customer service and sales skills, and thrives in a fast-paced, team-oriented environment.

Key Responsibilities

• Respond promptly and professionally to prospective client inquiries received by telephone and online.
• Conduct thorough intake interviews to gather relevant information regarding accidents, injuries, insurance coverage, and potential claims.
• Demonstrate empathy, patience, and active listening, ensuring prospective clients feel heard, understood, and supported.
• Build rapport with prospective clients, address questions and concerns, and guide qualified individuals through the process of retaining the firm.
• Maintain consistent and timely follow-up with prospective clients to maximize opportunities for representation.
• Review and explain sign-up documents and assist new clients throughout the intake process.
• Accurately enter and maintain client information in the firm's case management system.
• Collaborate with attorneys, case managers, and other departments to ensure a smooth transition from intake to representation.
• Meet established performance expectations for responsiveness, intake quality, and client conversion.
• Provide exceptional customer service while treating every prospective client with professionalism, empathy, and respect.

Requirements

Qualifications and Experience

• Minimum of one year of office or customer service experience.
• At least one year of sales experience preferred.
• Excellent verbal and written communication skills, including strong telephone skills.
• Strong interpersonal skills, emotional intelligence, and the ability to communicate with empathy and compassion, particularly when assisting individuals experiencing difficult or stressful circumstances.
• Ability to establish trust, build relationships, and confidently guide prospective clients through the intake process.
• Strong organizational, multitasking, and data entry skills with exceptional attention to detail.
• Comfortable learning new technology and working with case management or CRM software.
• Ability to work independently and collaboratively in a fast-paced environment.
• Positive attitude, strong work ethic, and commitment to providing outstanding client service.
• Prior experience in insurance claims adjusting, personal injury, or workers' compensation is a plus, but not required.
• Spanish-speaking or bilingual candidates are preferred, but not required.
• High school diploma or equivalent required.

Work Schedule

This position requires a flexible schedule, including:

• One afternoon/evening shift on Mondays.
• In-office hours Tuesday through Friday, 8:00 a.m. to 5:00 p.m.
• Alternating weekends and holidays.

Why Join McDivitt Law Firm?

At McDivitt Law Firm, we are committed to helping individuals and families navigate challenging circumstances. Our Intake Specialists are an important part of that mission, ensuring every prospective client feels heard, respected, and supported.

We provide comprehensive training, ongoing support, and a collaborative team environment where team members can develop their skills and make a meaningful difference.

Compensation & Benefits

• $20–$30 per hour, depending on experience.
• Bonus opportunities.
• Comprehensive training and ongoing professional development.
• Supportive, team-oriented work environment.

We offer an excellent benefits package to include:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Vision insurance
• Life insurance
• Paid time off

How to Apply

Interested candidates are encouraged to submit their application and resume through our online application portal.

Applications will be accepted until the position is filled.

McDivitt Law Firm is an equal opportunity employer.