Hospitality Director

Are you looking for a dynamic work environment where teamwork and leadership thrive? Do you want to be part of a loving community that values its team members? If so, this opportunity at Chick-fil-A Dickson City is perfect for you!

At Chick-fil-A, working isn't just a job, it's a chance to showcase and develop your skills in a positive , people-focused environment. As the Hospitality Director, you will play a crucial role in shaping the future of our team members and delivering Chick-fil-A Hospitality while enjoying amazing benefits and perks.

As the Hospitality Director for Chick-fil-A Dickson City, you will be responsible for overseeing and optimizing all aspects of Front of House operations, ensuring the delivery of Remarkable Guest Experience, operational excellence, and team development. Your role will involve managing day-to-day operations, leading a team of managers and staff, ensuring the implementation of company policies and best practices, and driving operational efficiency in alignment with Chick-fil-A's values and mission.

Key Responsibilities

Front of House Operational Leadership:

• Directly oversee the daily operations of the front of house , ensuring all activities align with Chick-fil-A's standards of quality, service, and cleanliness
• Develop and implement strategies to optimize operational performance and achieve business goals (sales growth, customer satisfaction, team performance, etc.)
• Monitor key performance indicators (KPIs) such as sales, labor costs, food costs, and customer service metrics, ensuring targets are met and exceeded

Team Management & Development:

• Lead, mentor, and motivate restaurant managers, assistant managers, and staff to build a cohesive and high-performing team
• Oversee recruitment, training, and retention strategies to ensure the restaurant is staffed with top talent
• Implement and maintain Chick-fil-A's leadership development programs to nurture talent and promote from within

Customer Experience Excellence:

• Ensure Chick-fil-A's high standards of customer service are consistently met and exceeded
• Address customer concerns promptly and professionally, ensuring the resolution aligns with Chick-fil-A's customer-centric approach
• Create and foster a positive customer experience culture within the restaurant

Operational Efficiency & Compliance:

• Oversee inventory management to ensure that all supplies are adequately stocked, and food safety standards are met
• Ensure adherence to health and safety regulations, company policies, and local, state, and federal laws to deliver exceptional food safety and quality standards
• Continuously seek opportunities for operational improvement to maximize efficiency and productivity

What We Offer:

• Generous compensation package (final compensation will be determined based the ideal candidate experience and fit for the role)
• Comprehensive health, dental, and vision insurance
• Generous paid time off to promote work-life balance
• A supportive and enthusiastic work culture
• Advancement opportunities that are designed with your personal goals in mind
• Free meals
• Free uniforms
• Education scholarships and tuition assistance
• Multiple leadership development trips per year
• Quarterly all Team Member events
• A fun and friendly work environment

Ideal Candidate

• At least 3 years in a customer service or hospitality management/leadership role
• Strong leadership and communication skills
• Must enjoy teamwork and community involvement
• Strong alignment with our Core Values: 1. Relationships, 2. Quality, 3. Innovation, 4. Fun!
• Ability to adapt to various shifts. Must be willing and able to work days, nights, weekends and holidays and/or be flexible to what our team and our guests need
• Proven experience in leading high-performing teams and achieving operational goals in a fast-paced, customer-focused environment while also balancing performance metrics and administrative responsibilities.

Join Us!

• Be part of a company that invests in your future
• Experience personal and professional growth in the Hospitality industry
• Make a difference in the lives of others every day

Work schedule

• 8 hour shift
• Weekend availability
• Monday to Friday
• On call
• Holidays
• Day shift
• Night shift

Supplemental pay

• Bonus pay

Benefits

• Vision insurance
• Dental insurance
• Health insurance
• Paid time off
• 401(k) matching
• 401(k)
• Employee discount