AI Automation & IT Support Specialist

Job Description

Job Description

AI Automation & IT Support Specialist

Full‑Time | Onsite | $25.00–$27.00 Hourly (Depending on experience) | Benefits

Mayersohn Law Group is growing, and we’re seeking an entry‑level AI Automation & IT Support Specialist to support internal workflows, system stability, automations, and in‑house AI‑assisted tools.

This role is ideal for someone early in their technical career who enjoys working with technology, experimenting with AI tools, troubleshooting systems, and helping keep operations running smoothly. You’ll support internal departments using AI assistants, CRM platforms, and basic system integrations. Experience with automation tools is helpful but not required.

If you enjoy learning how systems connect, solving technical problems, and building efficient workflows, this role offers strong growth potential.

WHY YOU'LL ENJOY WORKING AT MLG

• Competitive hourly pay
• Medical, dental, vision, and 401(k) benefits
• Paid time off and paid holidays
• Training and professional development
• Supportive, collaborative, inclusive firm culture
• Modern systems, engaged leadership, and opportunities to build technical skills

WHAT YOU'LL DO

AI Workflow Design & Automation

• Build, refine, and maintain AI‑powered workflows using Claude and integrated platforms (GoHighLevel, Clio, intake systems).
• Convert manual processes into automated sequences that improve efficiency across intake, case management, client communication, and internal operations.
• Create structured prompts, templates, AI agents, and internal assistants for tasks such as drafting, summarization, data entry, follow‑ups, case updates, and referral management.
• Develop automated document‑generation workflows (summaries, memos, checklists, client‑facing templates).
• Implement AI‑assisted routing logic for forms, SMS, email, and task assignments.
• Connect AI workflows to CRM systems, calendars, communication tools, and databases; support basic integrations, API‑based automations, and data migrations.
• Maintain clean, accurate data across connected systems to ensure automations run correctly.
• Translate staff needs into technical solutions and provide ongoing updates, improvements, and support for all AI workflows.
• Build AI dashboards, automated reports, and operational insights for leadership.

System Testing, QA & Reliability

• Test end‑to‑end automations (forms triggers workflows outputs) to ensure accuracy and prevent workflow failures.
• Identify, diagnose, and resolve automation errors before they impact staff or clients.
• Maintain version control of workflows, prompts, and system configurations.
• Monitor automation performance and adjust logic based on data, errors, or staff feedback.

IT Support, Security, & Compliance

• Provide light IT support, including troubleshooting software issues, login problems, and workflow errors.
• Monitor system uptime, platform behavior, and automation triggers to ensure consistent performance.
• Document internal processes, system configurations, and automation logic.
• Work with vendors or support teams when deeper technical troubleshooting is required.
• Ensure all AI workflows comply with legal ethics, confidentiality requirements, and Florida Bar advertising rules (if applicable).
• Maintain secure handling of client data within AI tools and connected systems; implement guardrails to prevent unauthorized access or incorrect AI output.

WHAT YOU BRING

• Strong organizational and administrative skills, with the ability to manage multiple tasks.
• Comfort using technology and learning new tools; interest in AI workflows, Claude, and platforms like GoHighLevel.
• Some experience with CRM tools, automation platforms, or technical systems (helpful but not required).
• Ability to troubleshoot basic IT issues, navigate integrations, and work with support teams or vendors.
• Clear communication skills and ability to collaborate across departments.
• Strong attention to detail and habits for checking data accuracy.
• Ability to work independently, solve straightforward problems, and support leadership.
• Availability to work after hours for weekly scheduled firm events.

Preferred

• Experience using Clio Manage, Quo, Clio Grow, or similar platforms (not required—training provided).

ABOUT MAYERSOHN LAW GROUP, P.A.

Mayersohn Law Group, P.A.   is a dynamic, NAMWOLF, AV‑rated law firm recognized for excellence across South Florida's legal community. Led by founder Leah Mayersohn, a former prosecutor with decades of high‑stakes litigation experience. Our firm specializes in Criminal Law, Family Law, Real Estate, Commercial Litigation, and Litigation, and is well known for sharp strategy, fast communication, and a client‑focused approach that gets results. 

Were expanding our team as we invest in new systems, marketing initiatives, and operational growth. This is an exciting time to join us: you'll work closely with experienced attorneys, contribute to meaningful cases, and be part of a supportive environment that values initiative, integrity, and continuous improvement. If you thrive in a fast‑moving environment, bring fresh ideas, and take pride in delivering excellent work, you'll feel right at home here.

MLG Core Values: PATHS

“Relentless where it matters. Deliberate at every turn.”

P - Purposeful : Every motion, call, and meeting has a reason behind it. If it doesn't move the case or the client forward, we don't do it.

A - Accountable : We own our responsibilities from start to finish, inside and outside of the courtroom.

T - Trustworthy: Clients trust us with their freedom, families, reputations, and wealth. We protect that with discretion, care, and the seriousness their matters deserve.

H - Honest: We communicate clearly and truthfully with clients and each other, even when the conversation is difficult

S - Strategic: We bring savvy and real-world judgment to every situation, not just legal knowledge. We think before we act and choose the move that advances the client.